News Detail

FNT Software Provides Better IT Service Management Performance with New Software Package

08/03/2015

New FNT ServicePlanet 3 Supports Users as Service Brokers and Improves Efficiency of Service Management Processes.

FNT Software, a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide, today announced the release of FNT ServicePlanet 3. The new release is designed to help organizations model and deliver standardized products and services.

“FNT ServicePlanet is an innovative product that’s designed to bridge the gap between IT infrastructure and service management,” explained Nikolaus Albrecht, CEO of FNT. “Thanks to standard integration with FNT Command, it is possible to share a wide range of data, including status messages and work orders, for use in the documentation and delivery of business services and the underlying hardware.”

ServicePlanet 3 is both a management control center for IT services and a central hub for enterprise-wide IT, business, and service operations. Many businesses already understand the importance of developing existing skills and processes as they seek to deliver their business services in a more cost-efficient and standardized way. Increasing the agility and standardization of those services is crucial to success in tomorrow’s IT markets.

With their new role as service brokers in hybrid IT environments, users require an off-the-shelf solution that enables easy definition, management, and monitoring of business services and individual service assets throughout their respective lifecycles. FNT ServicePlanet 3 combines those capabilities in a single management system.

Key Features & Functionality

  • Configurable, role-based user interfaces
  • Predefined best-practice dashboards
  • Interactive graphical dashboard content to provide all key metrics at a glance
  • Reliable database
  • Best possible foundation for operational and strategic decision-making

Industry Response

FNT ServicePlanet 3 was originally unveiled at the CeBIT technology expo in March. RUAG Corporate Services AG is one of the customers that opted to migrate to the new version before the official release date.

“We had been searching for standardized software that would suit our established processes and not requirement any further customizing,” said Daniel Tschanz, RUAG Corporate Services AG’s Service Portfolio Manager. “Simultaneously, we were searching for the tool needed to support our services and infrastructure products. FNT ServicePlanet 3 is the only software that satisfies all of these requirements.”

Back to overview
Back to Top