IT Infrastructure Management

IT infrastructures in both the public and private sectors are becoming increasingly vast, complex, and difficult to manage. A key driver of this increasing complexity is the growing adoption of cloud solutions alongside traditional on-premises systems housed in corporate data centers. To maintain visibility, control, and operational efficiency across this hybrid landscape, organizations need a modern, integrated approach to IT infrastructure management.

What is IT Infrastructure Management?

IT infrastructure management refers to the strategic administration of an organization's foundational technology systems, which encompasses hardware, software, networks, and services essential to business operations. It ensures that all IT components function reliably, securely, and efficiently, while also supporting scalability and alignment with business goals. It serves as the backbone for digital operations, enabling seamless delivery of services, optimal performance, and adaptability to change.

IT infrastructure management software typically offers features such as documentation of all infrastructure components, change planning and process management, business intelligence analysis, and reporting. This enables organizations to manage and plan their highly complex infrastructures more efficiently and allows IT processes to be automated and optimized.  

Main components of IT Infrastructure Management

Hardware Management

Managing the physical elements of the IT environment throughout their lifecycle: servers (physical and virtual), desktops, laptops, mobile devices, storage systems, peripheral devices (e.g., printers, scanners), and data center equipment.

Network Management

Ensuring reliable connectivity and communication infrastructure, including IPv4 and IPv6 address management, VLAN and WLAN management.

Cloud and Virtualization Management

Recording infrastructure hosted in the cloud and virtual environments.

Software Management

Managing licenses of system software and application software: operating systems, business applications (ERP, CRM, etc.), middleware, security tools (antivirus, firewalls, etc.).

What are the benefits of IT Infrastructure Management?

Identify trends and critical changes early

A comprehensive overview of all areas of the IT infrastructure supports early identification of trends and critical changes. This creates a solid foundation for making informed, strategic decisions at any time.

Boost process efficiency

End-to-end process management leads to greater efficiency in IT operations. Additional gains come from integrated control of processes and work orders, access to a comprehensive component library, and advanced planning tools.

Increase infrastructure availability

Uniform documentation of all IT components enables deep insights across infrastructure layers. The visibility of interdependencies among elements significantly shortens fault resolution times.

Reduce IT operating costs

A fully integrated, all-in-one solution replaces the need for fragmented systems. Improved documentation quality, optimized processes, and a reliable basis for IT automation contribute to lower total costs and reduced staffing and time requirements.

Improve service quality

Customer satisfaction is achieved through enhanced IT infrastructure performance, faster provisioning, reliable implementation of service changes, and reduced downtimes enabled by accelerated repair processes.

Highlights of FNT’s IT Infrastructure Management Software

FNT‘s IT Infrastructure Management is a tool that provides a single point of truth about the entire IT infrastructure – from physical assets to virtual components and applications through to business services. A wide range of interfaces gather data from all relevant IT systems and display it in one place, making it possible to document, analyze, plan, control and automate the infrastructure with a single tool. 

It features an integrated data model, central data storage, and an extensive component library with over 75,000 devices from all manufacturers to enable quick recording of the entire IT infrastructure. The result: comprehensive and accurate IT documentation.  

Modern management functionalities make it easier to manage the infrastructure – no matter how complex or hybrid it is. These functions range from analysis and visualization to planning and process management, including workflows and work order management. This results in efficient IT processes, reduced costs, and the creation of a solid and reliable basis for IT automation. 

Simple infrastructure capture

Integrated and continuously updated component library with more than 80,000 predefined devices from all manufacturers in photorealistic representation. All devices also contain detailed technical information which allows you to quickly record and plan the infrastructure.

Change planning and process management

Record and manage move, add, and change processes efficiently with the integrated planning functionality. Planned changes to the IT infrastructure can be efficiently controlled via process and order management using flexible workflows and transferred directly to technicians for commissioning. After implementation, the new actual status is directly transferred into the infrastructure repository.

Visualization and analysis of data

Analyze, visualize, and evaluate the documented infrastructure data in a variety of ways to better understand correlations and gain new insights.

Server and cloud infrastructure management

Planning and documentation of modern server landscapes, including physical and virtual servers. Cloud infrastructure elements can also be recorded.

Physical and logical network structures

Representation and management of physical and logical network structures, including IPv4 and IPv6 address management, VLAN and WLAN management.

End device management

Holistic planning, implementation, and operation of infrastructures for the workplace with modern asset and configuration management.

License and contract management

All software products, software installations, applications, and instances, together with the associated licenses, relationships, service contracts, and other information, can be planned, documented, and managed in a central system.

Easy integration with other systems

The effort required to maintain IT documentation is minimized through extensive integration options and automation capabilities. Interfaces support seamless interaction with surrounding systems, reducing manual input to a minimum.

Presentation of the FNT-Software for efficient IT infrastructure management on different end devices.
Demo Video

Manage and plan highly complex infrastructures more efficiently

With FNT´s solution for IT infrastructure management, you gain a "Single Point of Truth" for your entire IT infrastructure - covering everything from physical assets to virtual components, applications, and business services. This enables the automation and optimization of IT processes.

Would you like to experience the FNT solution for IT Infrastructure Management live?

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FAQ: IT Infrastructure Management

Who needs an IT infrastructure management tool?

IT infrastructure management software is essential for any organization that relies on technology to run its operations. Whether it's a multinational enterprise, a governmental organization, or a mid-sized business, the complexity, hybridity and scale of IT environments today require robust tools to manage infrastructure efficiently, securely, and cost-effectively. Highly regulated industries such as the public sector, finance, utilities, airports and healthcare benefit from the right IT infrastructure management solution in particular.

Such a solution provides a better overview of the IT infrastructure, which enables organizations to identify important trends or risks more quickly and make better decisions. Downtimes are also reduced due to accelerated maintenance processes, changes can be carried out more quickly and services can be provided faster. IT processes become more efficient, and companies benefit from lower total operating costs with fewer staff.

The more complex and critical infrastructures are, the greater the impact of these advantages of an IT infrastructure management solution, i.e. the higher the expected return on investment.

How does an IT infrastructure management solution reduce administrative work?

With a software solution for efficient IT infrastructure management, you can save your employees considerable administrative effort on maintaining a range of systems. This is because all relevant information on IT infrastructure elements is stored in one single tool. Partial solutions, which often lack integration, are no longer necessary.

You will also be creating the basis for strategic evolution of your IT infrastructure. Having a complete overview of an IT environment and the underlying infrastructure makes it possible to identify redundancies more quickly, cut back uncontrolled growth of systems, and introduce uniform standards. A well-thought-out IT architecture, based on as few tools and applications as possible, facilitates the creation of high-performance interfaces and the introduction of automated processes and procedures. This further reduces the administrative effort required and saves costs.

Further Downloads

Would you like to know more about IT infrastructure management? Then you might be interested in the following:

Whitepaper
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Cable Spaghetti as a 3-Course Meal: Worst Practices from the real world of IT Infrastructure Management
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How to boost your ServiceNow Processes with complete IT Infrastructure Data
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In this whitepaper, you will learn how interaction between FNT Command and ServiceNow boosts the added value of IT infrastructure, advantages integration offers in various use cases and benefits companies are realizing from combining FNT Command and ServiceNow.
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Customer Success Story – BWI
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As a central IT partner, BWI GmbH is supporting the digital transformation and securing the future viability of the Bundeswehr (German armed forces). Modern and powerful software support is required to efficiently manage the complexity of the existing IT infrastructure and at the same time meet the strict security requirements.
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FNT Command Platform and StableNet
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Bundesagentur für Arbeit (Federal Employment Agency)
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Germany’s Federal Employment Agency runs one of Europe’s largest IT networks, supporting 120,000 employees across 1,680 locations. Previously managed with Excel and Visio, the IT infrastructure is now centralized on FNT Command, which records and manages IT and telecommunications components, software, and cloud applications. This platform allows flexible data handling and integration with existing systems, including ERP software, to automate IT procurement and inventory management.
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IT Infrastructure Management Tools
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Expert Paper
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Our new expert paper details how companies can tackle decarbonization through better infrastructure management, and how FNT's new solution add-on helps by documenting, analyzing and reporting on the carbon emissions of your customer's infrastructure.
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Stuttgart Airport, a major German hub, connects air travel with rail, bus, and subway services. It also manages infrastructure for over 250 B2B customers, generating 40% of its revenue. To maintain its complex systems, the airport uses the FNT Command Platform, ensuring efficient operations and high-quality service.
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How public bodies can better manage their IT infrastructure How do government organizations make their IT and network infrastructure fit for the digital future? Find out how six government organizations rose to the challenge with seamless documentation of their IT, data centers and networks – and how they are now managing the infrastructure more efficiently.
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Fraport
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On course with your network together with FNT A major international airport places particularly high demands on network infrastructure and solutions for its management. Not only are IT operations safety critical, but pressure of time and pressure to succeed are enormous. Therefore, Fraport AG, operator of Frankfurt/Main airport, relies on FNT Command for the management of cables, cable trays and similar. “FNT Command is the central memory of our communications infrastructure”, says Klaus Schultz-Fademrecht, Senior Manager Networks at Fraport AG.
Brochure
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Learn how to boost the efficiency of network, hardware, and software management.
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Case Studies and Best Practices Full transparency into IT infrastructure is the starting point for ongoing and successful transformation. Automotive manufacturers and industrial companies need a stable foundation to address current market challenges around change, realignment, and consolidation. In terms of IT, this means that documentation of requirements, IT assets, and their dependencies must be standardized, with the process being largely automated and seamlessly integrated into the IT value chain. In this white paper, we present concrete use cases to show what a future-proof solution for documentation and management of IT assets in manufacturing industry can achieve across the entire lifecycle.
Studies
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Status Quo, Challenges and Solutions Cloud computing and “as a service” models are increasingly supplementing the traditional on-prem infrastructure. What challenges does this pose for IT infrastructure management? And how are companies dealing with them? Download the study now! These and other questions were examined by the independent analyst firm Techconsult in a study of 203 companies with 1,000 or more employees. Read all about their findings in the white paper.
Brochure
FNT Workplace Infrastructure Management
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Whitepaper
How Current Trends Challenge IT Infrastructure Management
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Advancing digitalization, increasing security threats, new technologies and growing complexity are long-term IT developments shaping the future of IT infrastructure. The rising number and diversity of end devices, networking across company and government boundaries, and exponential data growth make it increasingly difficult to manage systems efficiently and securely. Read our whitepaper and find out where IT infrastructure management needs to start in order to overcome current challenges and why professional IT documentation is crucial.
Success Story
Zeiss
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As a global leader in optics and optoelectronics, Carl Zeiss AG requires flawless IT infrastructure for its critical production operations. To ensure reliable performance and swift fault resolution, the company relies on the cloud-based FNT Command Platform for comprehensive infrastructure documentation and management. This solution supports ZEISS's international expansion, providing transparency and efficiency for its high-tech development and production sites.
Studies
Return on Investment in IT Infrastructure Operations
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A case study of real-world IT documentation solutions Dedicated solutions for documentation and management of IT and network infrastructures, such as the FNT Command Platform, help ensure successful infrastructure operations. To quantify the productivity increases and cost savings achieved through deploying the FNT software solution, Research In Action investigated the effectiveness of the solution and the return on investment (ROI). Read the details in this special study for FNT.
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FNT Software Americas
Contact: Justin Menoche

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FNT Software APAC
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FNT Software Europe
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