ClickCease
IT Documentation Software
Create a digital twin of your IT infrastructure

IT Documentation Software

Our professional IT documentation solution offers extensive capabilities for capturing and visualizing existing infrastructures- whether in the area of IT Infrastructure Management, Data Center or Network Documentation. It also provides modern management functionalities, such as planning, workflows, analytics, and GIS integration. This allows you to create a digital twin of your entire IT infrastructure that always reflects the current situation, without the need to devote substantial resources to constant updating.  

The solution features a modern variant of the configuration management database (CMDB), which automatically consolidates the content of distributed databases, shows cross-silo dependencies, and brings everything together to create a single point of truth. Each individual component can be graphically visualized to provide a better overview. A comprehensive component library with more than 70,000 predefined IT assets enables you to plan and manage your IT environment more easily. Fault resolution is faster, transformations and changes can be managed more efficiently. 

What is IT documentation?

IT documentation

Sound business decisions and investment planning require knowledge about how your IT infrastructure and network environment are structured. IT documentation provides this insight by helping maintain a comprehensive overview of increasingly complex IT processes, so you can more efficiently manage the daily operation of your information technology.

What is IT documentation?

IT documentation should include both documentation of IT systems and infrastructures, as well as all necessary information for application operation, fault management and IT risk management. The functional relationships between the various IT assets and systems should also be recorded. For example, the technical and logical dependencies, location, contract data, as well as responsibilities assigned to roles.

Why is IT documentation important?

Why should you use IT documentation software?

Using software designed for IT and network documentation has significant advantages over Excel and other spreadsheets and homegrown tools. Software helps digitize internal IT processes and provides greater security, efficiency, and predictability through improved control of tasks. In contrast, many specialized and functionally limited inventory or discovery programs lack the breadth necessary to deliver high quality, comprehensive IT documentation.

When implementing documentation for IT infrastructure, it should be decided upfront what to include in the inventory. Documentation software makes it easy to track any changes to technology, processes, and responsibilities. The documentation shows what a company's IT infrastructure is comprised of, how it is operated, and how it is protected. Operators or other responsible parties can quickly access information about servers, workstations, users, software licenses, data backups, and more.

IT documentation also forms the basis for implementing other processes such as IT asset management, configuration management, IT infrastructure management, service catalog management or IT automation. High quality, software-supported IT documentation is, therefore, monumentally important.

Documentation of the IT infrastructure improves security

One big advantage of IT infrastructure documentation is that it is an important basis for IT security and data protection. The overview of the network structure allows potential hazards to be identified and mitigation measures to be implemented more quickly. The backup data helps restore IT systems quickly in an emergency. And operations are never in jeopardy, even in the event of a failure of important server systems. The documentation data helps quickly identify affected components or processes and rectify any errors that have occurred.

IT documentation saves time

When all technology, responsibilities, and processes are combined in high-performance IT documentation, all users and stakeholders have the same information about the functional relationships between the network and servers. This speeds up reaction times to any events that need to be addressed. It makes it easier and faster to train new employees and service providers. It also speeds up day-to-day operations, since all users always know where each device or system is located and how it is operated and protected.

Efficient management through IT documentation tools

Due to the solid foundation of data provided by IT infrastructure documentation, it’s easier to make decisions. As a result, the entire IT landscape is managed much more effectively. Capacities are deployed in a more cost-saving manner due to the ability to plan. At the same time, IT documentation also simplifies investment planning through its transparency and license management functionality, which can be used to terminate or renew expiring licenses or maintenance contracts in a timely manner.  

Which industries should use IT documentation?

IT documentation is essential for all industries and companies that have a large IT infrastructure.

IT documentation can be divided into two areas: System documentation and documentation relating to operations. Systems documentation includes infrastructure and system operations as well as operational IT service management. Incident management, IT risk management, information security management, IT emergency management (emergency documentation) and change management, on the other hand, belong to the management of operations.

Since each area has a different need for management systems, each has different requirements for IT documentation software. For that reason, a scalable solution that adapts to the growing needs of your company is best.

IT documentation - examples of industries that benefit Enterprise IT, Telco and Data Centers.

Why software from FNT?

With a software solution from FNT, you have centralized IT documentation software at your fingertips that gives you complete visibility into the complete IT infrastructure. Whether you are planning IT asset management, cable and infrastructure management, data center infrastructure management or telecommunication resource management, our powerful IT infrastructure documentation software will provide you with a secure foundation and keep an eye on your IT environment. 

We have over 500 satisfied customers. Thanks to our many years of experience as a globally active company, we know what is important to you. That's why we offer solutions that are optimally tailored to your needs, enabling holistic management of your services, configurations, and infrastructure, and helping to avoid serious outages in the event of a crisis. 

Brochure IT Documentation
Solution Brochure IT Documentation

Boost the efficiency of network, hardware, and software management

FNT Solution Brochure IT Documentation
Demo Video

Easily capture and clearly display IT infrastructure

With FNT's IT documentation software, you can easily record, clearly display and efficiently manage the IT and network infrastructure. The digital representation of all IT assets and the network provided by the FNT Command Platform gives you a complete overview of the entire IT infrastructure. 

Advantages of our IT documentation solution

By introducing IT documentation, your company can become more efficient with little effort, improve internal structures, and create the starting point for other management systems. For example, cable management or service management based on IT documentation will have a much bigger impact on your business than one without an IT documentation tool. Compliance, data protection, IT security, CMDB / ITIL (Configuration Management Database / IT Infrastructure Library), and overall planning can also only be implemented optimally with functioning IT documentation.

Comprehensive overview 

Enjoy a complete and continually updated overview of your entire IT infrastructure and the relationships between the individual components (CIs) – via one central tool. A graphic visualization of each individual component and its relationships can be generated for even deeper insight.

Less effort

Drastically reduce the work involved in maintaining your IT documentation. Interfaces provide an almost unlimited range of options for integration with surrounding systems and the ability to automate data import into your documentation. Other benefits include integrated planning functions, which help to easily adopt planned changes after implementation.

More efficient audits and certification processes 

Comprehensive documentation of your IT infrastructure provides you with maximum transparency for successful certification to current industry standards, such as ISO, BAIT, and VAIT, making unpleasant surprises during audits and certification tests a thing of the past. Recertification is also a breeze because the data on your IT infrastructure is always complete and up to date without time-consuming preparation upfront.
Representation of the IT documentation tool from FNT for efficient IT infrastructure management on different end devices.
Modern IT infrastructures are far too complex to keep all the details in your head, and even most proprietary tools reach their limits eventually. Particularly when it comes to visualization, planning, access rights, and automation, home-grown solutions often lack the necessary capabilities. This results in skyrocketing costs for updating information, with the gap between reality and documentation growing ever wider.

Highlights of our IT documentation software

  • Advanced CMDB
    An automatically updating CMDB forms the basis for asset and configuration management of IT infrastructure.
  • Efficient management and planning
    Thanks to an integrated component library containing over 70,000 active and passive IT components depicted in a photo-realistic manner, including all the technical data you need.
  • Visualization and analysis
    Simple visualization of IT infrastructure data and dependencies using FNT GraphicCenter, FNT Analytics, or FNT GeoMaps allows completely new insights.
  • Device and server management
    Including all the physical and logical relationships with other components, services, and applications.
  • Integrated license management
    Integrated license and contract management reduces costs and optimizes processes.
  • Planning and documentation of server environments
    Including physical and virtual servers.
  • Management of network structures
    Depiction and management of physical and logical network structures, including IPv4 and IPv6 address management, WAN, VLAN, and WLAN management right up to the customer and service level.
  • Open standard interfaces
    Accesses surrounding systems for continuous exchange of data and high data currency.
Checklist
IT Documentation

Find out if your company needs professional IT documentation and what you can base this decision on.

FNT Checklist: Do you need a professional IT documentation?
Yes, I want to make my IT network transparent.

Further Downloads

Would you like to know more about IT documentation? Then you might be interested in the following:

White Paper

More Transparency – Fewer Problems
Learn more

Why Professional IT Documentation Pays Dividends

Why is it worth engaging with “professional IT documentation”? What is it, and how does it differ from other types? If you have ever asked yourself these questions, you’re in the right place. In this white paper, we show how taking a professional approach to IT documentation allows you to lay the foundation for efficient infrastructure operations.

Checklist
Do you need a professional IT documentation?
Learn more

Find out if your company needs professional IT documentation and what you can base this decision on.

White Paper

Perfect IT Documentation
Learn more

10 criteria that a professional IT documentation tool should meet 

Professional IT documentation provides companies and public authorities with valuable assistance in a variety of tasks around management of IT infrastructure. To choose the right tool, it is first important to understand how professional IT documentation can be leveraged for commercial benefit and what functionality is needed to achieve that.  

This white paper describes 10 criteria that such a solution should meet. It provides the necessary background knowledge to make choosing the right product easier.

Checklist
Requirements IT documentation solution
Learn more

Test which functions a professional IT documentation solution that you would like to use in your company must have.

White Paper

The Public Sector is Going Digital
Learn more

How public bodies can better manage their IT infrastructure

How do government organizations make their IT and network infrastructure fit for the digital future? Find out how six government organizations rose to the challenge with seamless documentation of their IT, data centers and networks – and how they are now managing the infrastructure more efficiently.

Study

Return on Investment in IT Infrastructure Operations
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A case study of real-world IT documentation solutions  

Dedicated solutions for documentation and management of IT and network infrastructures, such as the FNT Command Platform, help ensure successful infrastructure operations. To quantify the productivity increases and cost savings achieved through deploying the FNT software solution, Research In Action investigated the effectiveness of the solution and the return on investment (ROI). Read the details in this special study for FNT.

White Paper

The Sustainable Infrastructure
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Actions data center and network operators can take today for a more environmental-friendly tomorrow

Businesses concerned about sustainability are taking stock of their current situation, identifying areas to target for improvement, and formulating plans for how to reduce greenhouse gas emissions. There are many strategies that can be used, and not all of them are obvious. This paper is an enlightening look at a number of different actions businesses can take to minimize the impact they are having on the environment.

White Paper
Cable Spaghetti as a 3-Course Meal
White Paper - IT Documentation
Learn more

Worst Practices from the real world of IT Infrastructure Management

IT managers were surprised just how much power the air conditioning system was using – shortly afterwards, the data center was on fire; a server rack ran for years without a network connection and the IT documentation consisted of needles and thread. Those aren’t horror stories from a movie script, they actually happened. We’ve put together some unbelievable, amusing, and instructional case studies that we’ve been “fortunate” enough to encounter ourselves.

White Paper
IT Documentation
White Paper - IT Documentation
Learn more

State-Of-The-Art Strategies for More Efficient Management of Hybrid IT Infrastructures – from CMDB to Digital Twin

Documenting the existing IT, telecommunications and data center infrastructures is often regarded as a necessary evil. Thankfully, modern tools offer numerous new possibilities for managing your infrastructures more efficiently - without excessive maintenance effort or worry about outdated information. Through implementing intelligent automation and process integration you not only create the basis for better decisions and streamlined processes, but you also lay the foundation for further automation initiatives in IT. In this whitepaper we set the record straight about IT documentation and show through real examples the possibilities and potential that can be achieved today.

Success Story
Stuttgart Airport
Success Story - Stuttgart Airport and Living IT Documentation
Learn more

Stuttgart Airport and Living IT Documentation

Stuttgart Airport is one of Germany’s biggest airports. It links to long-distance rail and bus services, and the city’s subway network. All are increasingly making it an inter- modal hub for travelers. Alongside its core aviation business, Flughafen Stuttgart GmbH also operates numerous infrastructure facilities that provide more than 250 B2B customers with power, water, and information and communications technology. These customers account for some 40 percent of its total revenues.


FNT Software Americas
Contact: Justin Menoche

FNT Software APAC
Contact: Prislyn Peck

FNT Software Europe
Contact: Claudio David