IT Documentation Software

Professional IT documentation gives organizations a complete overview of the entire IT, data center and network infrastructure – from physical assets, virtual components and applications to business services. This ensures more efficient processes and provides a solid basis for greater IT security and sustainability.

IT infrastructures are becoming increasingly extensive, complex, and difficult to manage. This requires a centralized view of the often hybrid IT infrastructure in order to stay in control and ensure efficient management. FNT's professional software for IT documentation provides organizations with just such a central tool for documenting, planning, and managing the entire IT infrastructure. 

Advantages of FNT’s IT Documentation Software

Better and faster decisions

Enjoy a complete and continually updated overview of your entire IT infrastructure and the relationships between the individual configuration items (CIs) – via one central tool. The clear overview helps to make better knowledge-based decisions.

Shorter outages

Powerful visualizations of each individual component and its relationships support root cause analysis so you can react in a more targeted manner when faults occur and minimize business interruptions.

More efficient management and higher customer satisfaction

Modern management functionalities support you in managing your infrastructure more efficiently regardless of how complex it is. The optimized IT infrastructure performance also makes your customers happier.

Less maintenance effort

Drastically reduce the work involved in maintaining your IT documentation. Interfaces provide an almost unlimited range of options for integration with surrounding systems and the ability to automate data import into your documentation.

Greater IT sustainability

Better utilize and extend the life of existing resources with improved transparency into the IT infrastructure.

More efficient audits and certification processes

Comprehensive documentation of your IT infrastructure provides you with maximum transparency for successful certification to current industry standards, making unpleasant surprises during audits and certification tests a thing of the past. Recertification is also a breeze because no time-consuming preparation upfront is needed.

Better basis for IT security

Having a complete overview of all critical components of your IT infrastructure gives you a solid basis for increased IT security.

Highlights of FNT’s IT Documentation Software

Our professional solution for IT documentation allows you to create a detailed overview of the entire IT, DC, and network infrastructure – from physical assets, virtual components, and applications to business services. The solution not only encompasses the various and diverse components, it also provides a visual depiction of them to enable in-depth and comprehensive insight into the infrastructure. 

The basis for this is a modern version of the Configuration Management Database (CMDB), which uses open standard interfaces to automatically consolidate content from distributed databases, displays cross-silo dependencies and merges them into a single point of truth. This gives you a digital twin (a digital image) of the entire IT infrastructure in a single system: up to the minute, vendor-independent, and without excessive updating effort thanks to its extensive interfaces for bidirectional data exchange with other tools. 

The IT documentation solution additionally contains many modern management functions, from analysis and visualization to planning and process management. These all help to manage highly complex IT infrastructures, rectify faults faster, and manage transformations and changes more efficiently. 


Simple infrastructure capture

Contains an integrated and continuously updated component library with more than 75,000 predefined devices from many different vendors, all in photo-realistic representation. This includes all necessary technical data needed to manage and plan the IT landscape.

Change planning and process management

A comprehensive planning function facilitates recording and management of move, add, and change processes. Planned changes to the IT infrastructure can be efficiently controlled via integrated process and order management and directly transferred to service providers for commissioning. You can track the progress of any changes and see the updated as-is status in the software right after execution.

Visualization and analysis of data

Simple visualization of IT infrastructure data and dependencies using FNT GraphicCenter, FNT Analytics, or FNT GeoMaps allows completely new insights.

License and contract management

All software products, software installations, applications, and instances, together with the associated licenses, relationships, service contracts, and other information, can be planned, documented, and managed in a central system.

Server and cloud infrastructure management

Planning and documentation of modern server environments, including physical and virtual servers. Cloud infrastructure elements can also be recorded.

Physical and logical network structures

Representation and management of physical and logical network structures along the entire life cycle from implementation to end of life, including IPv4 and IPv6 address management, VLAN and WLAN management.

End device management

Holistically plan, implement, and operate infrastructures for the workplace with modern asset and configuration management.

Depiction of FNT solution for efficient IT infrastructure management on different devices.
Demo Video

Easily capture and clearly display IT infrastructure

With FNT's IT documentation software, you can easily record, clearly display and efficiently manage the IT and network infrastructure. The digital representation of all IT assets and the network provided by the FNT Command Platform gives you a complete overview of the entire IT infrastructure. 

Would you like to experience the FNT solution for IT-Documentation live?


FAQ: IT Documentation

What is IT documentation?

Sound business decisions and investment planning require knowledge about how your IT infrastructure and network environment are structured. IT documentation provides this insight by helping maintain a comprehensive overview of increasingly complex IT infrastructure, data center infrastructure and network infrastructure.  

Not only the single infrastructure components are recorded, but also all dependencies between the components. If, for example, a software application is critical to a specific business process, then so are all the cables, servers, network nodes, and databases that the application uses. Relationship knowledge is the core reason why you really need documentation. 

What is the difference between professional IT documentation and simple documentation?

Simple tools such as Excel or proprietary hardware vendor-provided tools and other monitoring tools can usually only map parts of the infrastructure. In addition, they usually have to be updated manually, which in many cases means that existing documentation does not reflect the current status.  

Professional IT documentation tools, on the other hand, provide a complete overview of the infrastructure with all its relationships and dependencies – from physical, logical and virtual devices to networks and connections, applications and services. Extensive interface functionalities ensure that the documentation is always up to date. Professional IT documentation software is generally based on a modern version of the Configuration Management Database (CMDB), which is automatically updated, consolidates the content of distributed databases, displays cross-silo dependencies, and serves as a single point of truth. 

Why is complete IT documentation important?

The aim of a professional IT documentation system is to provide all stakeholders, no matter which department they work in, with a holistic view of the company’s entire infrastructure. If this IT infrastructure information is spread across multiple systems or incomplete, a holistic overview is impossible. 

IT documentation simplifies everyday IT tasks and makes them faster, less risky, and more efficient. Good IT documentation allows you to achieve significantly greater transparency because dependencies are immediately apparent. Structural bottlenecks and risk points are easier to identify and eliminate. Documentation helps you to achieve key goals more quickly, like rectifying faults faster or working more efficiently with finite resources. Overall, you can ensure that your IT department performs well and runs smoothly and that critical business processes are properly supported – even in times of constant change. 

Brochure IT Documentation
Solution Brochure IT Documentation

Boost the efficiency of network, hardware, and software management

FNT Solution Brochure IT Documentation

Further Downloads

Would you like to know more about IT documentation? Then you might be interested in the following:

How IT documentation effectively overcomes four common challenges
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Practical examples for companies with complex IT landscapes

No matter how straightforward a project may seem, if it involves the IT infrastructure you can count on it being more challenging than anticipated.

This whitepaper uses four typical real-life situations that are representative of the challenges most commonly faced by organizations with projects, processes and changes within their IT infrastructure and how they were able to solve them with the help of professional IT documentation.

White Paper
More Transparency – Fewer Problems
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Why Professional IT Documentation Pays Dividends

Why is it worth engaging with “professional IT documentation”? What is it, and how does it differ from other types? If you have ever asked yourself these questions, you’re in the right place. In this white paper, we show how taking a professional approach to IT documentation allows you to lay the foundation for efficient infrastructure operations.

Do you need a professional IT documentation?
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Find out if your company needs professional IT documentation and what you can base this decision on.

White Paper
Perfect IT Documentation
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10 criteria that a professional IT documentation tool should meet 

Professional IT documentation provides companies and public authorities with valuable assistance in a variety of tasks around management of IT infrastructure. To choose the right tool, it is first important to understand how professional IT documentation can be leveraged for commercial benefit and what functionality is needed to achieve that.  

This white paper describes 10 criteria that such a solution should meet. It provides the necessary background knowledge to make choosing the right product easier.

Requirements IT documentation solution
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Test which functions a professional IT documentation solution that you would like to use in your company must have.

White Paper
The Public Sector is Going Digital
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How public bodies can better manage their IT infrastructure

How do government organizations make their IT and network infrastructure fit for the digital future? Find out how six government organizations rose to the challenge with seamless documentation of their IT, data centers and networks – and how they are now managing the infrastructure more efficiently.

Return on Investment in IT Infrastructure Operations
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A case study of real-world IT documentation solutions  

Dedicated solutions for documentation and management of IT and network infrastructures, such as the FNT Command Platform, help ensure successful infrastructure operations. To quantify the productivity increases and cost savings achieved through deploying the FNT software solution, Research In Action investigated the effectiveness of the solution and the return on investment (ROI). Read the details in this special study for FNT.

White Paper
The Sustainable Infrastructure
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Actions data center and network operators can take today for a more environmental-friendly tomorrow

Businesses concerned about sustainability are taking stock of their current situation, identifying areas to target for improvement, and formulating plans for how to reduce greenhouse gas emissions. There are many strategies that can be used, and not all of them are obvious. This paper is an enlightening look at a number of different actions businesses can take to minimize the impact they are having on the environment.

White Paper
Cable Spaghetti as a 3-Course Meal
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Worst Practices from the real world of IT Infrastructure Management

IT managers were surprised just how much power the air conditioning system was using – shortly afterwards, the data center was on fire; a server rack ran for years without a network connection and the IT documentation consisted of needles and thread. Those aren’t horror stories from a movie script, they actually happened. We’ve put together some unbelievable, amusing, and instructional case studies that we’ve been “fortunate” enough to encounter ourselves.

White Paper
IT Documentation
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State-Of-The-Art Strategies for More Efficient Management of Hybrid IT Infrastructures – from CMDB to Digital Twin

Documenting the existing IT, telecommunications and data center infrastructures is often regarded as a necessary evil. Thankfully, modern tools offer numerous new possibilities for managing your infrastructures more efficiently - without excessive maintenance effort or worry about outdated information. Through implementing intelligent automation and process integration you not only create the basis for better decisions and streamlined processes, but you also lay the foundation for further automation initiatives in IT. In this whitepaper we set the record straight about IT documentation and show through real examples the possibilities and potential that can be achieved today.

Success Story
Stuttgart Airport
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Stuttgart Airport and Living IT Documentation

Stuttgart Airport is one of Germany’s biggest airports. It links to long-distance rail and bus services, and the city’s subway network. All are increasingly making it an inter- modal hub for travelers. Alongside its core aviation business, Flughafen Stuttgart GmbH also operates numerous infrastructure facilities that provide more than 250 B2B customers with power, water, and information and communications technology. These customers account for some 40 percent of its total revenues.

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FNT Software Europe
Contact: Claudio David