IT Documentation Software

IT documentation

Sound business decisions and investment planning require knowledge about how your IT infrastructure and network environment are structured. IT documentation provides this insight by helping maintain a comprehensive overview of increasingly complex IT processes, so you can more efficiently manage the daily operation of your information technology.

What is IT documentation?

IT documentation should include both documentation of IT systems and infrastructures, as well as all necessary information for application operation, fault management and IT risk management. The functional relationships between the various IT assets and systems should also be recorded. For example, the technical and logical dependencies, location, contract data, as well as responsibilities assigned to roles.

Why is IT documentation important?

Why should you use IT documentation software?

Using software designed for IT and network documentation has significant advantages over Excel and other spreadsheets and homegrown tools. Software helps digitize internal IT processes and provides greater security, efficiency, and predictability through improved control of tasks. In contrast, many specialized and functionally limited inventory or discovery programs lack the breadth necessary to deliver high quality, comprehensive IT documentation.

When implementing documentation for IT infrastructure, it should be decided upfront what to include in the inventory. Documentation software makes it easy to track any changes to technology, processes, and responsibilities. The documentation shows what a company's IT infrastructure is comprised of, how it is operated, and how it is protected. Operators or other responsible parties can quickly access information about servers, workstations, users, software licenses, data backups, and more.

IT documentation also forms the basis for implementing other processes such as IT asset management, configuration management, IT infrastructure management, service catalog management or IT automation. High quality, software-supported IT documentation is, therefore, monumentally important.

Documentation of the IT infrastructure improves security

One big advantage of IT infrastructure documentation is that it is an important basis for IT security and data protection. The overview of the network structure allows potential hazards to be identified and mitigation measures to be implemented more quickly. The backup data helps restore IT systems quickly in an emergency. And operations are never in jeopardy, even in the event of a failure of important server systems. The documentation data helps quickly identify affected components or processes and rectify any errors that have occurred.

IT documentation saves time

When all technology, responsibilities, and processes are combined in high-performance IT documentation, all users and stakeholders have the same information about the functional relationships between the network and servers. This speeds up reaction times to any events that need to be addressed. It makes it easier and faster to train new employees and service providers. It also speeds up day-to-day operations, since all users always know where each device or system is located and how it is operated and protected.

Efficient management through IT documentation tools

Due to the solid foundation of data provided by IT infrastructure documentation, it’s easier to make decisions. As a result, the entire IT landscape is managed much more effectively. Capacities are deployed in a more cost-saving manner due to the ability to plan. At the same time, IT documentation also simplifies investment planning through its transparency and license management functionality, which can be used to terminate or renew expiring licenses or maintenance contracts in a timely manner.  

Which industries should use IT documentation?

IT documentation is essential for all industries and companies that have a large IT infrastructure.

IT documentation can be divided into two areas: System documentation and documentation relating to operations. Systems documentation includes infrastructure and system operations as well as operational IT service management. Incident management, IT risk management, information security management, IT emergency management (emergency documentation) and change management, on the other hand, belong to the management of operations.

Since each area has a different need for management systems, each has different requirements for IT documentation software. For that reason, a scalable solution that adapts to the growing needs of your company is best.

IT documentation - examples of industries that benefit Enterprise IT, Telco and Data Centers.

Why software from FNT?

With a software solution from FNT, you have centralized IT documentation software at your fingertips that gives you complete visibility into the complete IT infrastructure. Whether you are planning IT asset management, cable and infrastructure management, data center infrastructure management or telecommunication resource management, our powerful IT infrastructure documentation software will provide you with a secure foundation and keep an eye on your IT environment. 

We have over 500 satisfied customers. Thanks to our many years of experience as a globally active company, we know what is important to you. That's why we offer solutions that are optimally tailored to your needs, enabling holistic management of your services, configurations, and infrastructure, and helping to avoid serious outages in the event of a crisis.