How M-net Transformed Business Connectivity with FNT ProcessCenter

09.10.2024 16:00

In the realm of business connectivity, automation is required to achieve zero-touch service provisioning. M-net, the leading Bavarian fiber optic provider, recognized this need and made the capabilities of FNT ProcessCenter the cornerstone of their ambitious OSS Evolution project.

Transitioning to a Modern OSS Architecture

M-net embarked on a transformative journey to upgrade from a legacy, home-grown application stack to a cutting-edge, TM Forum-compliant OSS architecture. This extensive project, which spanned approximately one year, involved close collaboration between the project delivery and testing teams, major telecom OSS vendors, and M-net’s own personnel.

A key focus of the project was implementing a comprehensive top-down automation strategy for business connectivity services. This involved integrating a new Service Order Management (SOM) platform with FNT ProcessCenter for Resource Order Management (ROM) and FNT Command for Resource Inventory (RI). Previously, manual order management and service design processes led to prolonged provisioning times and error-prone resource documentation.

FNT ProcessCenter offered a revolutionary approach, featuring instant resource availability checks, automated service design that adheres to engineering rules, and a significant reduction in manual data entry. The seamless integration with SOM enabled smoother and more efficient processes.

Successful Implementation and Positive Feedback

The new application stack was successfully implemented and rigorously tested, receiving commendations from M-net’s management team. Norbert Fritsche, Director of the Transformation Program at M-net Telekommunikations GmbH, highlighted the success: “With the help of FNT ProcessCenter we have clearly demonstrated what future of business customer product automation could look like.”