Configuration Management Software

Configuration Management in the ITIL framework provides accurate and complete information about all components that are critical to IT services. This is the basis to improve operational efficiency and the provision of IT services.

Providing good IT services is a challenge. So is the management of complex IT infrastructures. FNT's configuration management software helps to successfully master both challenges. It records all configuration items (CIs) and supports the inventory and management of devices, their utilization and adjustments as part of change management. 

Highlights of FNT’s Configuration Management Software

With FNT’s configuration management solution, you can always keep track of all configuration items (CIs). This ranges from the passive and active network infrastructure, including structured cabling, server and application structures and the workplace infrastructure through to IT and business services. All information is stored in a central repository, the Configuration Management Database (CMDB). 

Configuration management provides an overview of all configuration data and helps recognize the complex relationships between CIs. This allows you to accurately identify CIs across the entire IT landscape, control changes to CIs using defined processes and regularly validate the CI data in the CMDB for accuracy and completeness. The life cycle of the individual CIs is also recorded so that the status, location and configuration can always be tracked.  

The deep integration with the asset management capabilities of our solutions also enables holistic service asset and configuration management in line with the best practices and processes of ITIL v3/v4. 


Integrated, centralized data model

All information about the relevant CIs of the IT landscape is documented in a central CMDB, which also contains the passive and active network infrastructure, the server and application structures and the IT and business services. The data model of the CMDB can be easily extended with configuration.

Efficient management of CI relationships

Enables graphical evaluations of database relations for each CI recorded. This makes it easy to visualize all relationships across all CI classes in order to track and understand the connections and dependencies of a CI.

Numerous integration options

A wide range of interfaces for bidirectional data exchange support seamless integration with other IT processes such as change and incident management and enable holistic IT infrastructure management.

Reporting & Analytics

Extensive options for visual analysis and graphical evaluation of data and its correlations.


Optimization of data capture and updates using automated tools. This significantly reduces manual effort and helps to avoid errors when entering data.

Display of the network documentation tool from FNT on different end devices.

Advantages of FNT’s Configuration Management Software

Shorter downtimes

Powerful visualizations of the relationships between CIs facilitate root cause analysis so that you can react more effectively to faults and minimize operational interruptions.

Improved change management

With a better overview of all CIs and their dependencies, changes to the digital infrastructure can be assessed more quickly and consequently managed and implemented more efficiently. In addition, the integrated planning functionality with process and order management also contributes to this.

Optimized IT asset management

Accurate and always up-to-date data ensures better resource allocation and cost control.

Fast provision of IT services

Service management also benefits from the clear presentation of the CIs and the high data quality. The ideal combination of all properties and settings of the CIs and the optimization of their interaction accelerates service provision and increases support quality. Other ITSM processes can be easily connected via interfaces.

Easily prove compliance

The complete documentation of the CIs makes it easy to demonstrate compliance with legal regulations.

Would you like to see how our solution for configuration management works? Request a demo!

FAQ: Configuration Management

What is configuration management?

Configuration management (CM) is a management discipline that ensures that the many different configuration items of a modern IT infrastructure are known, that the relationships and dependencies between these items are displayed transparently and that they are optimally configured to work together.  

What exactly are configuration items?

Configuration items (CIs) are all available elements and resources that play a role in the operation of an IT infrastructure. These include: 

  • physical hardware: servers, routers, switches, workstation equipment devices, network cabling, etc. 
  • virtualized and logical elements of the infrastructure: operating system and application software with their installed instances, middleware applications, databases, file systems, firewalls, etc. 
  • All surrounding elements of this technical infrastructure: the equipment of buildings and rooms, access rights, contractual documents concerning the infrastructure, etc. 

The information that can be stored in a configuration management software is as complex as the CIs themselves: Dimensions, weights, consumption and performance data, hardware and software settings in terms of set parameter values, versioning, license data, person responsible, current location, current operating status, dates, etc. and, of course, the properties and status of the relationships between them. 

What do you need to consider when implementing configuration management software?

Projects to implement configuration management software are often perceived a difficult task. The reasons for the failure of implementations range from a lack of clear target definitions, exaggerated expectations, too ambitious "big bang" implementation approaches to unclear responsibilities.    However, there is a reliable recipe for success for the introduction of configuration management software: 

  • Management support 
  • A strong interdisciplinary team from all involved domains and organizational silos of infrastructure and service management 
  • Clearly defined, specific, and quantifiable use cases that focus on a limited number of processes for the initial phase 
  • Careful selection of appropriate solutions and technologies for implementation 
  • Identification of CI types relevant to the use cases with quick data acquisition, documentation, and integration with the relevant management systems[nbsp
  • Incremental expansion of the deployment scenario and extension to further processes and CI types in subsequent phases, keeping a strong use case orientation 

Choosing the right software is also crucial. To ensure an efficient implementation, it is advisable to use professional configuration management software with integrated CMS (Configuration Management System) or CMDB (Configuration Management Database) structures. 

Further Downloads

Would you like to know more about Configuration Management? Then you might be interested in the following:

White Paper
CMDB: Managing Digital Transformation
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The Benefits of an Advanced CMDB

How can organizations stay in control of fast-changing digital infrastructures? The day-to-day work of IT departments is characterized by a growing number of networked devices. At the same time, businesses are becoming increasingly dependent on applications as digital transformation gathers pace, while automation requires tighter integration of apps, including those beyond corporate boundaries.

White Paper
The Sustainable Infrastructure
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Actions data center and network operators can take today for a more environmental-friendly tomorrow

Businesses concerned about sustainability are taking stock of their current situation, identifying areas to target for improvement, and formulating plans for how to reduce greenhouse gas emissions. There are many strategies that can be used, and not all of them are obvious. This paper is an enlightening look at a number of different actions businesses can take to minimize the impact they are having on the environment.

FNT Software Americas
Contact: Justin Menoche

FNT Software APAC
Contact: Prislyn Peck

FNT Software Europe
Contact: Claudio David