Delight customers, scale services, increase margins
The colocation market is growing, and so are expectations. Customers demand faster deployment, reliable SLAs, and transparent information; at the same time, AI workloads are driving up power density and energy consumption. As a result, many providers are struggling with:
- Provisioning that takes too long
Manual reconciliations, inconsistent data, and data discontinuities delay deployment. - Unclear capacities & dependencies
Space, power, cooling, racks, and connectivity are not consistently linked. - Limited service monetization
A lack of self-service options and insufficient data quality make it difficult to scale add-ons.
One database—full transparency
FNT helps data center teams consistently document and manage their infrastructure — as a digital twin that spans both operator infrastructure and customer equipment: from physical assets and cabling to hybrid workloads and cloud services.
FNT is DCIM software for colocation that natively supports true multi-tenant capability. Operators manage multiple customers, services, and infrastructures in a single centralized system, with clear data segregation per tenant and reports organized by customer, cage, and rack. This provides reliable documentation for customers and auditors without the need for additional tools.
FNT accelerates deployment through templates (assembly units) for racks, cages, and network connections, as well as automatically generated work orders from the graphical planning interface. The planned/actual model keeps planning and reality in sync, and new services can be standardized and scaled more quickly.
FNT integrates the infrastructure with CRM (Salesforce), ITSM (ServiceNow), and ERP/Billing (SAP). Usage data, rack space, and cross-connects are available as billable data for each customer, providing the foundation for end-to-end processes—from order placement through provisioning to accurate billing.
FNT maps cross-connects, fiber optics, ports, and network services in a single data model—from meet-me rooms to peering connections to cloud on-ramps, carrier-neutral and across locations. Unlike traditional DCIM, FNT focuses on connectivity—the most important revenue driver in the colocation business.
FNT offers service-oriented data center management in which services, SLAs, and infrastructure are directly linked. Colocation providers can immediately identify which customers and services are affected by a change or outage before taking action.
For over three decades, FNT has been developing high-performance software solutions for the documentation and management of complex IT, network, and data center infrastructures.
The Right Solution for Colocation & Multi-Tenant Data Centers
For operators looking to speed up provisioning, increase transparency, and scale additional services, the following are particularly recommended:
Together, these packages form the foundation for end-to-end infrastructure and service management.
Typical Use Cases in Colocation & MTDC
Capacity Planning (Space/Power/Cooling)
- Sold, reserved, actually used: FNT links all three perspectives on space, power, and cooling by customer, cage, and rack. This reveals how much capacity can still be sold.
- Live metrics instead of assumptions: FNT helps evaluate consumption data by rack, customer, or service and plan power capacities more precisely.
- Less stranded capacity, more sellable capacity through planning based on current and projected data rather than blanket buffers.
- Ready for high-density and AI workloads: FNT supports capacity planning for high power densities, including the documentation of cooling loops—which is crucial when AI racks significantly exceed the 8–12 kW typical of traditional designs. This urgency is measurable: according to the IEA report “Energy and AI,” global data center electricity demand will nearly double by 2030, rising from 415 TWh (2024) to around 945 TWh, driven primarily by AI. Read the white paper to learn about the demands AI places on power, cooling, and capacity planning—and how data centers can respond.
Connectivity Services & Interconnection
- Port to Pathway: FNT provides end-to-end transparency from the physical port through the patch panel, fiber, and cross-connect to the logical connection
- Interconnection as a Product: Cross-connects, peering connections, and cloud on-ramps are managed in a unified data model—including assignment to customers and services as the basis for billing.
- Faster provisioning and more secure operation of cross-connects, interconnections, and network services through complete path transparency
- Signal tracing and centralized documentation make network paths traceable at all times and facilitate fault analysis and impact assessment
- Intelligent patch management supports the automated documentation of cross-connects and reduces manual errors during changes
Tenant Onboarding & Standardized Service Delivery
- Standardized provisioning of racks, ports, and cross-connects
- Assembly Units enable predefined rack, service, and standard templates for faster tenant onboarding
- Workflow automation supports approval processes, escalation rules, and work orders
- Shorter turnaround times and significantly fewer coordination loops
- Up to 60% less manual effort thanks to automated processes
Customer Inquiries & SLA Reporting
- Fast, reliable information on capacities, connections, and assets in the data center
- The Connected Services Report enables precise dependency and impact analyses across all services
- Up to 4× faster impact analyses in the event of outages and changes (case study of a colocation provider)
- Fewer “war room” situations thanks to a consistent, centralized database and clear decision-making criteria
Tried and true for data center and colocation providers
Colt DCS – Success Story
FNT supports Colt Data Center Services’ development into the leading provider of data center space for hyperscalers
Here’s how FNT supports Colt DCS:
- Modernization of the inventory system for greater efficiency
- Establishing a secure multi-cloud architecture for greater scalability
- Precise data segregation for better control and easier collaboration
- Faster processes through optimized migration and service
“The tenant functionality is one of the powerful features of FNT Command.”
Terry Lee-Blay, Technical Specialist (DevOps), Colt DCS
DataVita – Success Story
FNT Command won DataVita over as a DCIM tool thanks to its flexible Software-as-a-Service (SaaS) model and its multi-tenant capability.
Here’s how FNT supported DataVita:
- Improved transparency and control over infrastructure and assets
- Laid the foundation for new hybrid colocation and cloud services
- Ensured the secure separation of customer assets through multi-tenant capability
- Supported scalable growth in an expanding data center environment
“FNT Command has opened up entirely new possibilities for us as a company. With FNT Command, we can not only manage all of our assets, but we can also offer additional services to our customers.”
Graeme Logie, Operations Director, DataVita
Related Products
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FNT Infrastructure Health & MonitoringLive Monitoring via PRTG (SNMP, BACnet) — Sensor Integration for Power/Cooling
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FNT IntegrationCenterIntegration with Billing, CRM (Salesforce), and ITSM (ServiceNow)
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FNT GeoMapsFor multi-site operators who own the lines connecting their locations, or providers with a large “campus” that houses more than one data center: georeferenced infrastructure overview (“Inter-Site-Connect”)
