CMDB Software
Your key to effective infrastructure management

CMDB Software

FNT's Configuration Management Database software creates a central repository that contains all the important information about all the configuration items in your IT landscape. The CMDB software documents the entire IT infrastructure, which is comprised of networks, applications, hardware, and services. It then maps their relationships to each other and the dependencies between them. This makes it an ideal solution for standardizing and optimizing IT service processes.  

FNT’s CMDB software allows you to offer your customers faster and better services as part of your IT operations. By making the data available to the service desk, classic ITIL processes can be accelerated significantly, response times are reduced, and the first resolution rate for incidents increases. This boosts the satisfaction of your end users. You also benefit from a better overall view of your IT, because in the event of errors, you can quickly identify and eliminate causes using effective root-cause analysis. In crisis situations, you can react in a more targeted manner and make data- and insight-based decisions. This makes your IT even more efficient, resilient, and successful. The effort required to administer your IT is reduced and your operating costs are lowered as a result.

Display of workplace CIs including all dependencies in FNT's CMDB software.
Graphical representation of workplace CIs including all dependencies.

CMDB – Configuration Management Database

IT landscapes are becoming increasingly complex. This trend calls for highly intelligent tools to enable smooth operation and management. Issues such as automation, transparency, and having an overview of all assets and their associated dependencies are crucial. The right CMDB tool can help you to optimize, standardize, and automate your IT service processes.

What is a CMDB?

A CMDB – or configuration management database – is a central database that contains all the key information about your IT assets and provides the foundation for IT service management.

The CMDB software maps your entire IT infrastructure, including networks, applications, hardware, and services. It also shows the interrelationships and dependencies. This facilitates IT service process automation, IT infrastructure planning, and IT infrastructure management. It also reduces the effort involved in operation and administration of your IT infrastructure.

What role do CMDB tools play today?

As digital transformation advances, IT landscapes must accommodate new technologies such as artificial intelligence, cloud applications, virtualization, and edge computing. Maintaining an overview of the existing IT infrastructure and understanding critical dependencies has never been more important.

A CMDB is an ideal tool because unlike reporting and monitoring solutions, it is not limited to simply creating an inventory of assets that lacks important details about the underlying structures and processes. Rather than mapping just part of the existing IT infrastructure and omitting the relationships between assets, configuration management database software makes it possible to capture that critical additional information. This gives a complete picture of your IT assets, which supports more efficient processes and workflows, improved customer service, and a transparent IT infrastructure.

What requirements must Configuration Management Databases fulfil?

To get the most out of a configuration management database, it’s important to understand your organization’s needs so you can find the CMDB tool that is the best fit. Start with an overview of all parts of the infrastructure to be included. This information will be used to improve existing processes. If the infrastructure includes cloud environments, the CMDB must support hybrid infrastructures. All areas of infrastructure, from data centers, site networking, WANs, LANs, and IT workstations, must be accounted for in order to support business-critical operations. Since enterprises use a wide range of applications and systems, the ability to integrate data into the CMDB data from diverse tools via interfaces is essential.

Because IT service management and ITIL processes such as service delivery, service support, IT security management, and change and problem management all depend on the configuration management database, the ITIL CMDB must operate flawlessly and provide data that is always up to date and accurate.

CMDBs should therefore:

  • be usable by any industry/sector
  • support business-critical operations
  • offer a variety of interfaces to a wide range of systems
  • highlight resource bottlenecks within the infrastructure
  • allow agile, flexible mapping of specific requirements
  • be mappable both in the cloud and on-premises
  • provide all relevant information for critical service processes
  • supply up-to-date, accurate data

Advantages of our CMDB software

Identify and avoid risks

A comprehensive, centralized yet flexibly customizable data model with powerful reporting capabilities creates effective visibility. It allows you to easily capture critical relationships and dependencies across a variety of systems and technologies.
Gain an overview of complex interrelationships and dependencies across a variety of systems and technologies to identify and avoid risks.

Faster fault resolution

In complex infrastructures made up of a mix of different technologies, the effects of errors often occur far from their origin. Powerful visualizations support root cause analysis.
React in a more targeted manner when faults occur to analyze and rectify errors more quickly. This minimizes costly business interruptions, which can also quickly damage reputation.

Lower infrastructure operating costs

Planning and work order management functions that are strongly aligned with operational requirements, an underlying workflow engine, and asset and configuration data are all combined in FNT’s solution. The result is increased operational efficiency.
Minimize the effort required to administer IT assets and reduce infrastructure operating costs.

Better service customers and make them happier

Automated exchange with other data sources ensures a high level of data currency. This creates a solid basis for standardizing and optimizing IT service processes in accordance with ITIL. As a result, you’ll be able to offer customers faster and better services.
Reduce the response times for ticket processing, increase the first contact resolution rate and the efficiency of the help desk, resulting in greater satisfaction among your customers.

More efficient audits and certification processes

With the complete documentation of your IT infrastructure, you create optimal transparency for successful certifications according to common norms and industry standards for compliance, such as ISO 27001.
Eliminate unpleasant results from audits and certifications and make recertification a breeze with always up-to-date and complete data about your IT infrastructure – and no time-consuming preparations are necessary.
Display of the CMDB tool from FNT on different end devices.
Get a better overview of your IT! All important information about all configuration items of your IT are recorded in a central repository.

Highlights of the CMDB solution

Documentation of IT infrastructure and services
IT infrastructures and services can be fully documented, including all relationships and dependencies, and mapped in a central data model. This includes fiber optic line network, in-house network, servers, data centers, and even IT workstations. All relevant information about all IT assets is recorded centrally in one tool.

Efficient management and planning
An integrated component library with more than 70,000 active and passive CIs (configuration items) or IT components in photo-realistic representation. This includes all necessary technical data needed to efficiently manage and plan the IT landscape.

Integrated process management
Planned changes to the IT infrastructure can be efficiently controlled via integrated process and order management and directly transferred to internal or external service providers for commissioning. Subsequently, the implementation of any changes can be monitored.

Visualization and analysis of the data
In the CMDB tool, the documented infrastructure components can be displayed realistically. In addition, there are extensive options for visual analysis as well as for the graphical evaluation of the data and its correlations in FNT Analytics, FNT GraphicCenter and FNT GeoMaps.

Easy connection to other systems
FNT's CMDB solution can be used as a data source for other systems and applications. At the same time, the database can also be connected to other data systems so that FNT’s IT CMDB can be enriched with information from them. Data is exchanged via interfaces, ensuring that all systems always have up-to-date information.

Integrated license management
License and contract management is integrated in the CMDB tool to help to reduce costs and optimize processes.

Matthias Gromann
Matthias Gromann
Head of Business Line Asset and Configuration Management
IT technology expert and topic leader for service-oriented automation in IT infrastructure management
Send an email Phone: +49 7961 9039 0
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