Our Configuration Management Database tool is just the right solution to standardize and automate your IT service processes. It minimizes the effort required to administer your IT assets and at the same time reduces your operating costs. This allows you to provide faster, automated services to your customers as part of IT customer service, increasing their customer satisfaction. In addition, you yourself benefit from the overall view of your IT because in crisis situations you can react more specifically and also correct errors more quickly. This makes your business even more efficient and successful.
Advantages of our CMDB solution
Highlights of our CMDB software
When the hotline receives a fault report, the support team needs a clear overview of the relevant systems and applications, including all dependencies. This makes it possible to analyze faults systematically, isolate them quickly, and respond accordingly. As a result, business interruptions are kept to a minimum and users of services are kept satisfied.
Especially in crisis situations, it is essential to be able to react fast to new circumstances, to make sound decisions, and to implement changes in a structured manner. Only organizations that have transparency into their IT infrastructure can respond appropriately to such challenges.
The FNT CMDB solution can serve as a data source for other systems and applications. It can also receive information from them as well. Data exchange takes place via interfaces, ensuring that information is always up to date in all systems. Ease of connection to other databases and a comprehensive overview of all links and dependencies of existing assets significantly reduces IT infrastructure and service management workloads and ensures more effective processes.
FNT offers a comprehensive set of features via the FNT Command Platform. This includes documentation and planning of all IT infrastructures and services, from fiber networks (cable and outside plant), in-house networks (enterprise connectivity internal network), servers (enterprise application infrastructure), and data centers (DC management) to IT workstations (workplace management). All our solutions contain more than 70,000 CIs (configurable items) and all the features you need to map your assets, including all relevant dependencies and complete lifecycles. This data can then be used as is for internal billing. Integrated license management and integrated order management functionality can be added, along with monitoring of progress. The Analytics module allows all data to be displayed graphically for enhanced analysis. The integrated product catalog and service inventory also make it possible to productionize IT services and make them orderable via a portal.
CMDB – Configuration Management Database
IT landscapes are becoming increasingly complex. This trend calls for highly intelligent tools to enable smooth operation and management. Issues such as automation, transparency, and having an overview of all assets and their associated dependencies are crucial. The right CMDB tool can help you to optimize, standardize, and automate your IT service processes.
What is a CMDB?
A CMDB – or configuration management database – is a central database that contains all the key information about your IT assets and provides the foundation for IT service management.
The CMDB software maps your entire IT infrastructure, including networks, applications, hardware, and services. It also shows the interrelationships and dependencies. This facilitates IT service process automation, IT infrastructure planning, and IT infrastructure management. It also reduces the effort involved in operation and administration of your IT infrastructure.
What requirements must Configuration Management Databases fulfil?
To get the most out of a configuration management database, it’s important to understand your organization’s needs so you can find the CMDB tool that is the best fit. Start with an overview of all parts of the infrastructure to be included. This information will be used to improve existing processes. If the infrastructure includes cloud environments, the CMDB must support hybrid infrastructures. All areas of infrastructure, from data centers, site networking, WANs, LANs, and IT workstations, must be accounted for in order to support business-critical operations. Since enterprises use a wide range of applications and systems, the ability to integrate data into the CMDB data from diverse tools via interfaces is essential.
Because IT service management and ITIL processes such as service delivery, service support, IT security management, and change and problem management all depend on the configuration management database, the ITIL CMDB must operate flawlessly and provide data that is always up to date and accurate.
CMDBs should therefore:
- be usable by any industry/sector
- support business-critical operations
- offer a variety of interfaces to a wide range of systems
- highlight resource bottlenecks within the infrastructure
- allow agile, flexible mapping of specific requirements
- be mappable both in the cloud and on-premises
- provide all relevant information for critical service processes
- supply up-to-date, accurate data
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