IT organizations need a comprehensive tool to document and track their configuration items (CIs). This enables them to maintain an overview of their complex IT infrastructure, ensure efficient management and pave the way for automation. The Configuration Management Database (CMDB) software from FNT is the ideal tool for this and enables CIs not only to be documented, but also to be planned and managed using advanced functionalities.
Advantages of FNT’s CMDB Software
A comprehensive, centralized and customizable data model with powerful reporting capabilities captures the complete IT infrastructure, including all critical relationships and dependencies. This enables you to identify and avert risks more quickly.
Powerful visualizations support root cause analysis so you can react in a more targeted manner when faults occur and minimize business interruptions.
The more solid basis for standardization and optimization of IT services processes helps you process tickets faster, achieve a higher first resolution rate and increased helpdesk efficiency, resulting in more satisfied customers and better services.
Automated exchange with other data sources ensures a high level of data currency. This creates a solid basis for standardizing and optimizing IT service processes in accordance with ITIL. As a result, you’ll be able to offer customers faster and better services. Reduce the response times for ticket processing, increase the first contact resolution rate and the efficiency of the help desk, resulting in greater satisfaction among your customers.
Complete and up-to-date documentation of the IT infrastructure facilitates successful audits and certifications and makes recertification a snap – with no time-consuming preparations needed.
Manage complex IT infrastructures more efficiently and at lower operating costs with advanced management, planning and workflow functions.
Better utilize and extend the life of existing resources with improved transparency into the IT infrastructure.
Almost unlimited integration options with surrounding systems via interfaces help you save cost and time for CMDB maintenance.
FNT's Configuration Management Database (CMDB) software creates a central repository that contains all the important information about all the CIs in your IT landscape. Every element of the IT infrastructure is a CI, regardless of whether it is hardware, networks, applications, or services. FNT’s CMDB also contains all relevant contract, license, and personnel data. In addition, the solution maps the relationships and dependencies between CIs across all levels of the IT stack. In combination with comprehensive visualization options, organizations gain a deep and comprehensive insight into the IT infrastructure.
Thanks to extensive interfaces for bidirectional data exchange with other tools, FNT's CMDB automatically consolidates content from distributed or specialized databases, displays cross-silo dependencies and merges them into a single point of truth. The result is a digital twin of the entire IT infrastructure in one system – updated daily, manufacturer-independent and without excessive maintenance effort.
In addition, FNT’s CMDB software includes modern management functionalities ranging from analysis and visualization to planning and process management.
Would you like to see how FNT’s CMDB Software works?
FAQ: CMDB Software
A CMDB – or configuration management database – is a central database that contains all the data required for an organization to track and control its IT resources and services across the enterprise. It ensures that the organization knows how its technology assets are configured and how those items relate to one another, including information on the type and state of all configuration items (CIs). Every element of the IT infrastructure, whether hardware, network, software, or service, is a CI.
CMDB software doesn’t just contain data on network components, applications, hardware, and services. It also shows all the relationships between the CIs, across all levels of the IT stack. This enables CMDB users to identify dependencies faster and more easily, whether they’re tracing faults, carrying out maintenance, planning upgrades, or taking part in an emergency simulation.
It’s important to be aware that not every detail needs to be stored in the CMDB itself. In many cases, linking to adjacent systems, such as a network monitoring solution, is sufficient.
Technology is constantly evolving, and it is expected that IT landscapes will always continue to become more complex as they are constantly growing. Maintaining an overview of the existing IT infrastructure and understanding critical dependencies is an essential need, as all new additions must be fit into and work with what’s already in place.
A modern CMDB is an ideal tool because it goes beyond simply creating an repository of configuration items (CIs). It also captures important details about the single configuration items, including contract, license, and personnel data as well as the dependencies and relationships between CIs.
This gives a complete picture of the entire IT landscape, which supports a simpler management at lower operating costs, shorter downtimes and more efficient audits and certification processes. Moreover, IT organizations benefit from more satisfied customers and better services by creating a more solid basis for standardization and optimization of their IT service processes.
Requirements will vary depending on an organization’s needs. They will also vary depending on which parts of the infrastructure will be included, as each will have its own set of requirements. As a general rule, since enterprises use a wide range of applications and systems, the ability to integrate data into the CMDB from diverse tools via interfaces is an essential requirement. And if the infrastructure includes cloud environments, the CMDB must support hybrid infrastructures.
Below is a list of other common requirements of a CMDB:
- be usable by any industry or sector
- support business-critical operations
- offer a variety of interfaces to a wide range of systems
- allow agile, flexible mapping of specific requirements
- be mappable both in the cloud and on-premises
- provide all relevant information for critical service processes
- supply up-to-date, accurate data
Further Downloads
Would you like to know more about CMDB? Then you might be interested in the following:
Study
A case study of real-world IT documentation solutions
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The Benefits of an Advanced CMDB
How can organizations stay in control of fast-changing digital infrastructures? The day-to-day work of IT departments is characterized by a growing number of networked devices. At the same time, businesses are becoming increasingly dependent on applications as digital transformation gathers pace, while automation requires tighter integration of apps, including those beyond corporate boundaries.
