Accelerating Service Delivery with Automated Resource Order Management

The speed of service delivery is a high priority for businesses in the digital economy. Businesses that minimize manual tasks, reduce errors, eliminate bottlenecks, and streamline entire processes are able to operate more efficiently and increase productivity. All this can be achieved by automating service delivery, as it significantly enhances order orchestration – particularly in the delivery of network services.  

Role of Resource Order Management

Business connectivity services are notably complex and nuanced in their implementation. This produces significant strain on Service Order Management (SOM) processes, because they need to cater to business-specific resource management requirements. As a result, providers often resort to manual service and resource availability checks, planning and documentation.

In contrast to SOM, Resource Order Management (ROM) encompasses very technical aspects of the service delivery by processing domain-specific resource queries and handling complex resource dependencies while interacting with Resource Inventory (RI). It serves as an abstraction layer for the higher-level service orchestrator by encapsulating provider- and network specific business rules. As a result, even complex business services can be planned and documented automatically, essentially creating a “closed loop” between customer and network domains. An automatically planned service is pre-verified, error-free and ready for provisioning.

By automating ROM for services, organizations can expect significantly faster service delivery with minimal need for manual intervention, ensuring smoother operations and greater customer satisfaction.

Key Highlights of the Solution

In order to tackle complex resource management tasks, FNT customers establish a Resource Order Management (ROM) orchestration layer with FNT ProcessCenter between SOM and RI (FNT Command).

1. Integration with SOM: A bidirectional interface with Service Order Management (SOM) systems allows “top-down” order decomposition and tracking. This integration provides real-time visibility into the progress of resource orders, enabling quicker issue resolution and better overall management of the service delivery process.
2. Configuration Instead of Customization: The solution utilizes a “low-code/no-code” environment, specifically leveraging BPMN 2.0 notation, to automate complex resource management tasks and engineering rules. This configuration-based approach allows for rapid deployment and easy adjustments without the extensive coding required for traditional custom solutions.
3. Interactive User Experience: The solution offers an interactive component, featuring user-friendly GUI forms and tasks that enable customer project managers to execute necessary manual steps while maintaining control over the ROM process. This balance between automation and human oversight ensures that critical processes can be monitored and adjusted as needed.
4. “Out-of-the-Box” Integration with FNT Command: To reduce integration efforts, the solution comes with a repository of pre-integrated service tasks designed for seamless connection with FNT Command, which plays a Resource Inventory (RI) role. This “out-of-the-box” integration ensures quick and efficient setup, allowing organizations to rapidly connect their existing infrastructure without extensive development work.
5. Enhanced Data Quality in FNT Command: Standardized processes within the solution ensure that data generated in FNT Command is consistent and accurate. Improved data quality in the RI is essential for maintaining reliable records, supporting informed decision-making, and enhancing overall operational efficiency.
6. Agility and Reusability: The solution’s flexible design allows for easy extension with additional engineering rules specific to an organization’s needs. Furthermore, parts of the implementation can be reused across other use cases and products, providing the agility to adapt to future requirements without starting from scratch.

Transforming Service Delivery

This automated Resource Order Management solution represents a significant leap forward in how business connectivity services are delivered. By embracing automation, integration, and flexibility, organizations can expect not only faster service delivery but also improved data accuracy, greater control over processes, and the ability to scale and adapt to future needs with ease.

As the digital landscape continues to evolve, such solutions will be crucial in maintaining a competitive edge, enhancing customer satisfaction, and ensuring efficient, reliable service delivery across the board.

Learn more about how M-net transformed Business Connectivity with FNT ProcessCenter.