CUSTOMER SUCCESS STORY – BWI
FNT Command as a Solid Foundation for the Digital Transformation of the German Federal Armed Forces
As central IT partner, BWI GmbH is supporting the digital transformation and securing the future viability of the German Federal Armed Forces. Modern and powerful software support is needed to efficiently manage the complexity of the existing IT infrastructure and at the same time meet the strict security requirements.
The solution of choice was FNT Command. It maps the infrastructures across all levels granularly and efficiently as a digital twin. This makes it much easier to manage the IT landscape and ensures stable and smooth operation.
Among other things, FNT Command will enable BWI to harmonize the tool landscape, achieve a high degree of standardization and significantly improve data quality. In this way, the solution supports BWI in the digitalization of the Federal Armed Forces and creates a basis for driving forward automation.
About BWI GmbH
BWI is the German Federal Armed Forces’ primary digitalization partner and IT system house. It provides stable, secure, and efficient IT services – at home and abroad, from basic operations to the operational area. In this way, it contributes to continuously increasing the command and operational capability and combat strength of the German armed forces. With more than 7000 employees, it operates and develops the IT of the German armed forces. As a partner of the German Federal Armed Forces, BWI supports the digital transformation of the armed forces towards modern standards, industry-standard processes, and a harmonized software landscape. BWI is a development partner for new applications, but also offers needs-based services. These include the design and implementation of applications as well as IT operations and 24/7 IT support throughout Germany. BWI GmbH generated a revenue of 1.68 billion euros in 2023 and is one of the top 5 internal IT service providers in Germany. It is a wholly owned federal company and was recognized as a “Great Place to Work” in March 2024.
Complex IT Landscape with High Security Requirements
As a wholly-owned subsidiary of the federal government, BWI is responsible for the secure operation and further development of the armed forces' IT landscape which comprises around 5 million IT assets spread across five data center locations and more than 1,000 properties. Modern and powerful software is required to efficiently manage the associated complexity and strict security requirements.
BWI – Facts and figures
- Managed IT systems: more than 5 million assets
- Fiber optic WAN: 13,000 km
- Speed: with 100 Gbit/s, BWI operates the fastest fiber optic connections in Germany
- Servers: around 11,800 (hardware and virtual servers)
- Telephones / smartphones: 250,000
IT documentation and infrastructure management according to modern requirements
The previous documentation solution, which BWI used to manage some of the systems and assets, had served the company well for many years. However, the solution needed to be modernized. After much deliberation, the team decided to retender the software for IT documentation and infrastructure management in line with modern requirements. At the same time, BWI aimed for company-wide harmonization and standardization.
FNT GmbH was awarded the contract with its FNT Command platform, which offers great potential thanks to an open interface connection, numerous functionalities and a high degree of standardization. The platform also offered the opportunity to standardize data and processes company-wide in the future with a tried-and-tested central tool.
Customer Perspective
„FNT brings us more standardization, options for harmonizing the tool landscape and a significant improvement in data quality. This lays the foundation for us to drive forward automation and increase our service quality. We will finally have a uniform foundation and a powerful planning tool to support the German Federal Armed Forces’ future digitalization projects holistically and efficiently. Because we all know that only with stable, secure, and efficient IT services at home and abroad can the armed forces ensure their command and operational capability and combat strength.”
Heiko Schulz, product responsible service architect at BWI GmbH
The Implementation - Four Phases to the Finish Line
Particularities of the German Federal Armed Forces
The specific challenge was to ensure the highest possible level of data security and protection. Many security-relevant requirements originate directly from the BSI and IT baseline protection, but some also come from the German Federal Armed Forces and BWI itself. For example, all communication must be encrypted; the login for administrators is secured by multiple authentications. The trick here is to balance the implementation in such a way that usability does not suffer too much.
Why FNT?
Simple integration of third-party systems
Third-party systems can be integrated easily, flexibly and dynamically via FNT Command's open API. FNT Command ultimately forms the single source of truth - the collection point - for this data and thus enables the holistic visualization of all infrastructure levels and areas, including their dependencies. As many third-party systems are to be connected to FNT Command, the team expects a major advantage over the legacy system in this respect and a high savings potential.
Completeness and transparency of data
Thanks to the clear structuring and preparation of data, the FNT Command Platform enables efficient management of IT services. Information on all customer-related technical services, including all service assets and their entire lifecycle, is documented and historicized in the database.
Digitization and automation
The long-term goal is to significantly increase the level of automation and, for example, to completely digitalize order and incident management. In this way, BWI aims to accelerate IT operating processes and at the same time further increase operational efficiency. The system also contributes to this with its comprehensive functionality, high degree of standardization and extensive configuration options. The IT documentation tool will be used without any customizing from the software manufacturer. This makes release updates significantly easier and they can be rolled out relatively easily.
