CUSTOMER SUCCESS STORY – COLT
FNT Supports Colt Data Center Services Evolution to a Leading Provider of Hyperscale Data Centers
In 2021, Colt Data Centre Services (Colt DCS) sharpened its focus on the hyperscale market following the sale of 12 European colocation data centers. This strategic shift increased the need for scalable, reliable technology platforms, stronger data segmentation, and more flexible IT processes to support the company’s evolving business model.
The Success Story shows how Colt DCS and FNT modernized the FNT platform, migrated it to a multi-cloud environment, and expanded its role across data center infrastructure management, connectivity, and enterprise IT. It also highlights how capabilities such as mandator functionality, access controls, and automated customer notifications help Colt DCS manage data more securely and support changing operational requirements. FNT Command and FNT StagingArea have become key components of Colt DCS’ software landscape and provide a flexible foundation for future growth.
About Colt
Colt Data Centre Services delivers hyperscale data center solutions across Europe and APAC, supporting hyperscale and large enterprise customers with the design, build, delivery, and operational management of critical infrastructure. With more than 25 years of industry experience, Colt DCS combines operational expertise with a strong focus on scalable and customer-centric data center services.
Sustainability is also a key part of Colt DCS’ long-term strategy. The company aims to reduce its environmental impact through Science Based Targets and longer-term emissions and Net-Zero goals while continuing to provide infrastructure designed to support customers’ future growth.
Fireside Chat:
Technology-Driven Transformation - Colt DCS Case Study
In a post-pandemic world, data centers are striving to become as customer-centric as possible. However, as they face challenges, such as the migration of services to the Cloud, it's imperative for businesses to leverage the right technology and partner with best-in-class service providers to ensure the seamless adoption of new operational processes.
That's why we've partnered with DCD for the free-to-view broadcast "Fireside Chat: Technology-Driven Transformation: Colt DCS Case Study".
Customer Perspective
“Mandator functionality is one of the most powerful features of FNT Command.”
Terry Lee-Blay, Technical Specialist (DevOps), Colt DCS
The Challenges Behind Colt DCS’ Hyperscale Transformation
When IT Director Hans Stiles joined Colt DCS in 2019, he saw several challenges with the company’s central management system:
- User Experience. Several platforms were running on older versions and depended on legacy software that often had compatibility and functionality issues. These platforms resulted in poor user satisfaction and low engagement.
- Performance and Reliability. Although Colt DCS had already made the move to the cloud to host several critical business IT platforms, including FNT, few of these platforms had been deployed in an efficient and robust manner. Therefore, performance and availability of these platforms was inconsistent and below acceptable levels.
- Functionality. The Colt DCS Hyperscale strategy required a focus on B2B interfaces in addition to the self-service capabilities required by co-location customers.
- Data Management. Many legacy systems lacked the capability to implement granular segmentation of data, whether it be by region, country, or even customer.
The Solution for Colt DCS’ Scalable Future
Colt DCS selected FNT Software in 2014 to replace their homegrown, legacy inventory system. Over the course of five years, Colt DCS and FNT successfully delivered several enhancements to the platform and expanded the DCIM (Data Center Infrastructure Management), self-service, and data transformation capabilities. The new business strategy required closer relationships with a small number of strategic suppliers, including FNT, to help transform Colt DCS’ business and IT architecture.
FNT and Colt DCS established a comprehensive plan to migrate the FNT platform to a brand-new multi-cloud environment based on Microsoft Azure and Oracle Cloud Infrastructure and leverage the strategic partnerships between both organizations to deliver a secure, scalable platform and a low latency, resilient database. After the entire FNT platform was upgraded, FNT’s mandator functionality was utilized to divide customers into market segments and comply with strategic data privacy requirements without the need to duplicate application platforms provision. Finally, FNT’s functionality was extended to include DCIM, connectivity, and Enterprise IT and provide a consolidated, integrated approach to data center management.
"Mandator functionality is one of the most powerful features of FNT Command when it comes to data segregation," said Terry Lee-Blay, Technical Specialist (DevOps) at Colt DCS. "We have used it to control data access for teams, customers, and external partners. Now that the customer’s Access Control List (ACL) has been assigned mandators, a customer portal user can access the specific data belonging to their individual mandators. We have also used FNT’s mandator functionality to bridge the data separation gap between DCS staff and other parties while using the same instance of FNT’s application."
The Impact of a More Flexible and Scalable Platform
Colt DCS’ IT system performance has significantly improved as a result of implementing FNT’s flexible management software on premise and in the cloud. FNT also provides Colt DCS with automated customer notifications, a major customer-centric development that allows Colt DCS to resolve incidients fast, efficiently, and aligned with a customer’s SLA.
To support the sale of 12 colocation data centers in Europe to Atlas Edge in 2021, Colt DCS performed an extensive amount of data migration and segregation within the FNT platform to allow the acquired businesses to operate. The system now supports dual operations for Colt DCS’ remaining facilities while supporting Atlas Edge sites through a managed service by Colt DCS. Clients have also retained the capability to link the users to their own assets via FNT’s mandator function and Access Control List.
"FNT Command and FNT StagingArea are key parts of our software stack," added Lee-Blay. "These products are reliable, scalable, and flexible enough to meet new requirements time and again in a constantly evolving environment, while being powerful enough to drive a multitude of applications and processes via easily configured REST API interfaces. We can always count on excellent support from the FNT team who work closely with our own people to resolve any issues we encounter, as well as helping us customize our deployment to meet our specific needs."
Customer Perspective
“FNT Command and FNT StagingArea are reliable, scalable, and flexible enough to meet new requirements.”
Terry Lee-Blay, Technical Specialist (DevOps), Colt DCS
Looking to the future direction for Colt DC's IT Systems
FNT and Colt’s partnership will continue to grow as Colt DCS expands its capabilities through its technology platforms.
"Having firmly established FNT as a robust, strategic platform within Colt DCS our focus is now on building on the rich functionality with the application and extending our use to include management of Data Centre Connectivity, Data Centre Infrastructure, IT and OT (Operational Technology) Infrastructure," said Hans Stiles, Director, It Operations and Delivery at Colt DCS.
About FNT
FNT is a leading provider of software solutions for the integrated management of telecommunications, IT and data center infrastructure. FNT’s solutions are
cloud ready and can be used worldwide as an OSS/IT management application for communications service providers, enterprises and government organizations. Over 500 companies and public authorities rely on FNT to plan, document and manage their passive and active physical, logical and virtual IT, telecommunications and data center infrastructures, from the physical level to business services. FNT’s unified resource management capabilities store this information in a vendor-agnostic uniform data model that builds a central system of record of a hybrid infrastructure. Whatever mixture of traditional on-premise IT and private, managed and public clouds an organization uses, the single source of information about all network assets that FNT provides is the key to gaining a clear understanding of overall utilization, capacities and asset status for more efficient planning, service assurance and fulfillment processes.
FNT is headquartered in Germany and has offices in the USA, Singapore and the UK. FNT offers its software in numerous countries through partnerships with marketleading IT service providers and system integrators.