Increase customer satisfaction and manage increasingly complex portfolios more efficiently than ever before.
Service Catalogs with Added Value

Manage Company-Wide Portfolios. And Achieve Greater Efficiency.

Every business is different. But they all have one thing in common: the growing importance of information technology across the value chain. To meet rising expectations, service managers require a central database from which to control and optimize the delivery of enterprise-wide IT services, increasing flexibility in the process.

Customer focus
Describe IT services in a more user-friendly way and make them easier to deploy.
Agility
Use standardized modules to develop market-ready services faster.
Transparency
Centrally control and continuously optimize your portfolios, catalogs, and versioning.
Efficiency
Use digitized data as the prerequisite for future automation.

Efficiency

Transparent dependencies instead of huge administrative workloads

Stay in control of the potentially confusing mix of externally purchased and internally provided services, acting as service broker. FNT ServicePlanet provides an overview of SLAs, contracts, and relationships to services.

Transparency

Shared understanding instead of resource conflict

A central source for all digitized service descriptions. Get the information you need to design new services faster by having clearly defined roles and responsibilities. FNT ServicePlanet is the ideal platform, enabling you to create the shared understanding required for all service managers to work as a team.

Customer Focus

User benefits instead of technical details

Increase customer satisfaction with benefit-oriented service descriptions and relevant configuration options. Things that should look simple for the user can actually be extremely complex to plan and deploy. This challenge is easy to overcome with FNT ServicePlanet.

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Webinar

FNT ServiceEngine: Automating Processes to Achieve Service Excellence

Companies in the automotive, mechanical engineering and chemical industries have already automated the production of their IT services. They are now realizing significant benefits from fast, efficient and smooth delivery of both one-off and recurring requests.

If you are ready to automate your processes and IT services, this Webinar is exactly what you are looking for.

Systematic cost reduction: Use FNT ServicePlanet to optimize delivery of your IT services and increase customer satisfaction.

Expert Paper

The Product Catalog as a Driver of Digitization

Digital natives are challenging established leaders across a range of different markets. They are reinventing the rules by focusing on service and leveraging the latest technologies. However, there is one tactic that traditional companies can use to fight back.

Customers who trust FNT Software:

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ABOUT FNT SOFTWARE

FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. It’s innovative software FNT Command is used worldwide as an OSS / IT management platform for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994.

The software provides transparency in an integrated way for the management of IT, network infrastructures, and telecommunication. The deep integration of all data items and the comprehensive data model are unique in the software market. It builds the central resource repository for all planning, fulfillment and assurance processes within the business areas telecommunications, cable networks, outside & inside plant management, as well as IT infrastructure management.

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FNT Software Americas
FNT Software Americas
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FNT Software Asia
FNT Software Asia
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FNT Software Europe
FNT Software Europe
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