FNT Catalog Management

To accelerate service design, FNT Service Design provides a best-practice methodology that allows to graphically define and compose standardized building blocks that include SLA parameters, commercial and technical features, prices, configuration variants, responsibilities, and work orders for the subsequent design and management of individual product catalogs and service inventories.

• Design, define and compose products and services faster from both a business and IT perspective with the help of a proven methodology
• Bring IT and infrastructure services to market faster and in a range of configuration variants that match customer requirements with standardized templates
• Manage portfolios and customer-specific catalogs centrally and maintain full control of publications and versioning
• FNT Offer and Contract Management let customers easily select configuration variants, use them to create offers and manage contracts

FNT Service Inventory provides a centralized and comprehensive overview of all delivered services per customer including sub-services, provisioned (infrastructure) resources, cost / price metrics, propagation rules and contract information (SLAs). The costs of individual service components are aggregated to create the final price and can be managed via currency, cost type, and configuration. FNT Service Inventory serves as single system of record that exchanges information with rich APIs with systems that are involved in all relevant processes, ranging from online stores to process and workflow orchestration, service monitoring, and automation of IT and infrastructure services.

• Share accurate product, service, and resource data across the entire organization and thus leverage service automation
• Digitized catalogs accelerate subsequent service delivery processes and provide the basis for smooth service deliveries, faster processes, and lower process costs
• Create benefit-oriented descriptions for each individual service with corresponding technical parameters for subsequent deliveries
• Create cost structure transparency to price a service and to justify higher prices for complex services

Continuously update even the most extensive service portfolios with FNT Product & Service Lifecycle Management. Track and manage the status of every service or individual asset over the entire lifecycle – from initial offer through deployment to end-of-life. FNT Product & Service Lifecycle Management also enhances Business and IT Collaboration by providing complete transparency into the service inventory, business viewpoints, the technical and procedural aspects, as well as the dependencies and relationships between internally provided and externally purchased services.

• Maintain full control while implementing rolling improvements
• Experience greater efficiency in the affected processes as well as detailed analysis