The demands of IT organizations' customers are increasing. As a result, service landscapes are also becoming increasingly heterogeneous. However, the large number of individual business services makes efficient management a difficult task. This is where FNT's Product Portfolio and Service Management solution comes in. It ensures greater efficiency by modelling and providing standardized products and services.
Highlights of FNT’s Product Portfolio und Service Management Software
FNT’s software for Product Portfolio and Service Management supports modelling and provisioning of standardized products and services to increase the efficiency of IT activities and streamline service management. This solution provides the foundation for defining, managing, and monitoring business services and service assets over the entire service life cycle.
This enables the underlying service assets and infrastructure products to be efficiently reused in order to flexibly provide services with consistently high quality while keeping costs under control and to increase customer satisfaction in the long term.
Advantages of FNT’s Product Portfolio und Service Management Software
The method-based definition of standardized products and service assets and their provision as services reduces the complexity of the IT service landscape. This gives IT organizations a better basis for their decisions regarding the IT resources used.
The central service repository contains all service and customer-relevant information - across the entire lifecycle of service assets - and can be easily integrated with other systems via interfaces. This accelerates the management and provisioning processes of business services and reduces the costs of IT service management.
The automated documentation of all products offered and services configured provides clarity in the customer-supplier relationship and enables simple and correct billing of the services provided.
Configurable representations of the service architecture and detailed reporting provide a complete overview of the service portfolio and the status of the products in the context of the underlying IT infrastructure.
Precise reporting and predefined analyses help to continuously evaluate and optimize services.
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Further Downloads
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