Product Portfolio and Service Management

FNT’s Product Portfolio and Service Management solution makes light work of meeting the requirements and requests of your internal customers.

Reduce the complexity and cost of your IT service management

By using method-supported definitions of standardized products and service assets and providing them as services, you can reduce the complexity of the IT service environment and achieve significantly greater transparency. This allows you to make more informed decisions about the deployed IT resources, particularly regarding to incident management.

Accelerate your service management processes

The central service repository contains all service-related information and has an open interface for easy integration with other service management tools (e.g., ticketing, monitoring, RMDB/CMDB, and ERP). This greatly accelerates processes and reduces IT service management costs. All service assets can thus be mapped, managed, and billed over their entire lifecycle.

Obtain transparency regarding your customers and an overview of current services

Automated documentation of all available products and configured services brings clarity to the customer-provider relationship and enables proper billing of the services delivered. Configurable views of service architectures and extensive reporting give product and portfolio managers an overview of the service portfolio and the status of your products with respect to underlying IT infrastructure.

The FNT Product Portfolio and Service Management solution supports modeling and provisioning of standardized products and services to increase the efficiency of your IT activities and streamline service management. This unique solution provides the foundation for defining, managing, and monitoring business services and service assets over the entire service lifecycle. In turn, this makes it possible to reuse service assets and products efficiently and provide services in a flexible manner and with consistently high quality, while also keeping costs under control.

Highlights of the FNT Product Portfolio and Service Management Solution:

  • Service and product modeling with a graphical modeling interface for method-based definition of standardized products, service assets, and services
  • Rules-based service provision and easy configuration
  • Product and service catalog containing all information needed for effective support of IT service management processes (SLAs, price information, etc.)
  • Management and monitoring of all business services and service assets over the entire service lifecycle
  • Integrated dashboarding and reporting
FNT Command

The FNT Command software package provides full transparency into all IT and telecommunications structures for managing IT assets, cabling and infrastructure, data centers, and telecommunications resources. FNT Command thus enables the provision of high-value IT and telecommunications services. Like our customers, we take an integrated approach to all resources, from cabling through to service provision.

Further Downloads
White Paper
How to boost your ServiceNow Processes with complete IT Infrastructure Data
Learn more

ServiceNow and FNT Command each offer many ways to optimize processes. The full potential can only be achieved by integrating them. To ensure processes run smoothly, a large amount of IT infrastructure information needs to be collected, compared, processed, and made available for service management. Easy, fast access to this infrastructure data in the background boosts the stability, performance, and flexibility of (service-related) processes. Connecting these two systems therefore makes sense.

Take IT easy!

FNT Software Americas
Contact: Justin Menoche

FNT Software APAC
Contact: Prislyn Peck

FNT Software Europe
Contact: Claudio David