Product Portfolio and Service Management
FNT’s Product Portfolio and Service Management solution makes light work of meeting the requirements and requests of your internal customers.
The FNT Product Portfolio and Service Management solution supports modeling and provisioning of standardized products and services to increase the efficiency of your IT activities and streamline service management. This unique solution provides the foundation for defining, managing, and monitoring business services and service assets over the entire service lifecycle. In turn, this makes it possible to reuse service assets and products efficiently and provide services in a flexible manner and with consistently high quality, while also keeping costs under control.
Highlights of the FNT Product Portfolio and Service Management Solution:
- Service and product modeling with a graphical modeling interface for method-based definition of standardized products, service assets, and services
- Rules-based service provision and easy configuration
- Product and service catalog containing all information needed for effective support of IT service management processes (SLAs, price information, etc.)
- Management and monitoring of all business services and service assets over the entire service lifecycle
- Integrated dashboarding and reporting