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Digitization Requires New Service Management Methods

Challenges for IT Organizations

Inefficient service delivery represents a major business risk. Too many manual steps, poor system integration, and unnecessarily slow deployment can leave you creating custom solutions for every application. That scenario is costly and inflexible – and incompatible with long-term business growth.

High time cost per service due to limited automation
Delayed deployment due to complex administrative mechanisms
Inadequate integration between business and operational systems
Difficult integration of all systems due to inconsistency and poor data quality

The Art of Service Design

With growing demands being made on IT services, a new approach to service management is needed. The simultaneous requirement for rapid deployment and cost optimization has become a major stumbling block for IT organizations. With traditional methods, it is no longer possible to adequately address this core challenge.

Discover a new methodology that lets you deploy high-quality services with greater agility and efficiency. Using real-world examples, we’ll show you how to accelerate your time to market and – with the aid of industrial production principles – achieve a better return on your investment (ROI).

Expert Paper

Industrialized Production of ICT Services

The consequences of automation and the road ahead: digitization has paved the way for the emergence of innovative offerings that combine physical products with ICT services.

While customers now enjoy unprecedented flexibility and personalization, IT organizations face additional challenges. New concepts are required in order to meet these growing expectations. This Expert Paper sets out the three steps required to re-orient your IT organization for optimum service delivery.

“It’s not just what it looks like and feels like. Design is how it works.” - Steve Jobs

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Contact: Claudio David