Manage Company-Wide Portfolios. And Achieve Greater Efficiency.
Every business is different. But they all have one thing in common: the growing importance of information technology across the value chain. To meet rising expectations, service managers require a central database from which to control and optimize the delivery of enterprise-wide IT services, increasing flexibility in the process.
Transparent dependencies instead of huge administrative workloads
Stay in control of the potentially confusing mix of externally purchased and internally provided services, acting as service broker. FNT ServicePlanet provides an overview of SLAs, contracts, and relationships to services.
Shared understanding instead of resource conflict
A central source for all digitized service descriptions. Get the information you need to design new services faster by having clearly defined roles and responsibilities. FNT ServicePlanet is the ideal platform, enabling you to create the shared understanding required for all service managers to work as a team.
User benefits instead of technical details
Increase customer satisfaction with benefit-oriented service descriptions and relevant configuration options. Things that should look simple for the user can actually be extremely complex to plan and deploy. This challenge is easy to overcome with FNT ServicePlanet.
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ServiceNow and FNT Command each offer many ways to optimize processes. The full potential can only be achieved by integrating them. To ensure processes run smoothly, a large amount of IT infrastructure information needs to be collected, compared, processed, and made available for service management. Easy, fast access to this infrastructure data in the background boosts the stability, performance, and flexibility of (service-related) processes. Connecting these two systems therefore makes sense.
A Guide for Operating Remote Sites
Current predictions by various experts indicate a rapid growth of edge computing. Many companies have now recognized the advantages of the edge and are in various stages of implementing their own edge strategies. This white paper discusses how organizations can keep track of and efficiently manage their geographically dispersed sites.
How the Automation of Services Determines the Success or Failure of Digitalization Projects - A Practical Guide
Digital transformation is fundamentally changing business processes, culture, and customer experiences. New business models are significantly changing customer behavior. Completely new products and services with a high degree of individualization are expected. How can companies with traditional business processes stay competitive? The answer is by embracing the concept of service automation.
Read the white paper and learn the four major challenges of service automation and how to overcome them.
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Our Software Solutions for Enterprise IT
FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. It’s innovative software FNT Command is used worldwide as an OSS / IT management platform for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994.
The software provides transparency in an integrated way for the management of IT, network infrastructures, and telecommunication. The deep integration of all data items and the comprehensive data model are unique in the software market. It builds the central resource repository for all planning, fulfillment and assurance processes within the business areas telecommunications, cable networks, outside & inside plant management, as well as IT infrastructure management.