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fnt Software
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Increase customer satisfaction and manage increasingly complex portfolios more efficiently than ever before.
Service Catalogs with Added Value
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Manage Company-Wide Portfolios. And Achieve Greater Efficiency.

Every business is different. But they all have one thing in common: the growing importance of information technology across the value chain. To meet rising expectations, service managers require a central database from which to control and optimize the delivery of enterprise-wide IT services, increasing flexibility in the process.

Customer focus
Describe IT services in a more user-friendly way and make them easier to deploy.
Agility
Use standardized modules to develop market-ready services faster.
Transparency
Centrally control and continuously optimize your portfolios, catalogs, and versioning.
Efficiency
Use digitized data as the prerequisite for future automation.

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Efficiency

Transparent dependencies instead of huge administrative workloads

Stay in control of the potentially confusing mix of externally purchased and internally provided services, acting as service broker. FNT ServicePlanet provides an overview of SLAs, contracts, and relationships to services.

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Transparency

Shared understanding instead of resource conflict

A central source for all digitized service descriptions. Get the information you need to design new services faster by having clearly defined roles and responsibilities. FNT ServicePlanet is the ideal platform, enabling you to create the shared understanding required for all service managers to work as a team.

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Customer Focus

User benefits instead of technical details

Increase customer satisfaction with benefit-oriented service descriptions and relevant configuration options. Things that should look simple for the user can actually be extremely complex to plan and deploy. This challenge is easy to overcome with FNT ServicePlanet.

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Systematic cost reduction: Use FNT ServicePlanet to optimize delivery of your IT services and increase customer satisfaction.

Audi
BMW
Mercedes-Benz
John Deere
Schenck
Volkswagen
Porsche
AOK
Barmer
Bausparkasse Schwäbisch Hall
Bayerische Landesbank
Börse Stuttgart
Deutsche Bank AG
Deutsche Börse AG
Finanz Informatik GmBH
ERGO
gkv Informatik
Hamburg Sparkasse
HEK
HUK Coburg
Landesbank Berlin
LBBW Landesbank Baden-Württemberg
LBS
Provinzial Versicherung
Raiffeisen
HypoVereinsbank
WWK Versicherungen
Airbus
Leitz GmbH & Co. KG
Jungheinrich AG
Krones AG
Liebherr Logistik GmbH
MTU AG
Osram AG
Siemens AG
Viessmann
Voest-Alpine Stahl GmbH Linz
Wincor Nixdorf AG

Our Software Solutions for Enterprise IT

Further Downloads

Whitepaper
How to boost your ServiceNow Processes with complete IT Infrastructure Data
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In this whitepaper, you will learn how interaction between FNT Command and ServiceNow boosts the added value of IT infrastructure, advantages integration offers in various use cases and benefits companies are realizing from combining FNT Command and ServiceNow.
Whitepaper
Service Automation – Paving the way for digital transformation
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How the Automation of Services Determines the Success or Failure of Digitalization Projects - A Practical Guide Digital transformation is fundamentally changing business processes, culture, and customer experiences. New business models are significantly changing customer behavior. Completely new products and services with a high degree of individualization are expected. How can companies with traditional business processes stay competitive? The answer is by embracing the concept of service automation. Read the white paper and learn the four major challenges of service automation and how to overcome them.
Success Story
Customer Success Story – BWI
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As a central IT partner, BWI GmbH is supporting the digital transformation and securing the future viability of the Bundeswehr (German armed forces). Modern and powerful software support is required to efficiently manage the complexity of the existing IT infrastructure and at the same time meet the strict security requirements.
Whitepaper
The Sustainable Infrastructure
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Actions data center and network operators can take today for a more environmental-friendly tomorrow Businesses concerned about sustainability are taking stock of their current situation, identifying areas to target for improvement, and formulating plans for how to reduce greenhouse gas emissions. There are many strategies that can be used, and not all of them are obvious. This paper is an enlightening look at a number of different actions businesses can take to minimize the impact they are having on the environment.
Whitepaper
FNT Command Platform and StableNet
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The Holistic Network Management Solution Companies are faced with increasing data volumes rapidly growing networking. As a result, the digital infrastructure is becoming increasingly complex. Not only is the complexity of the network infrastructure is growing, but so are the demands placed on it. Ensuring fault-free functioning is more important than ever. Failures of individual devices or services can quickly cause serious problems and high costs. For this reason, keeping track of the complex IT, network and device infrastructure is key. In this white paper, you will learn from two real-life examples how companies can achieve holistic network management through the combined use of the FNT Command Platform and Stable-Net.
Expert Paper
The Path to Sustainability in IT Infrastructure
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Our new expert paper details how companies can tackle decarbonization through better infrastructure management, and how FNT's new solution add-on helps by documenting, analyzing and reporting on the carbon emissions of your customer's infrastructure.
Success Story
Stuttgart Airport
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Stuttgart Airport, a major German hub, connects air travel with rail, bus, and subway services. It also manages infrastructure for over 250 B2B customers, generating 40% of its revenue. To maintain its complex systems, the airport uses the FNT Command Platform, ensuring efficient operations and high-quality service.
Whitepaper
IT Documentation
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State-Of-The-Art Strategies for More Efficient Management of Hybrid IT Infrastructures – from CMDB to Digital Twin Documenting the existing IT, telecommunications and data center infrastructures is often regarded as a necessary evil. Thankfully, modern tools offer numerous new possibilities for managing your infrastructures more efficiently - without excessive maintenance effort or worry about outdated information. Through implementing intelligent automation and process integration you not only create the basis for better decisions and streamlined processes, but you also lay the foundation for further automation initiatives in IT. In this whitepaper we set the record straight about IT documentation and show through real examples the possibilities and potential that can be achieved today.
Whitepaper
Cable Spaghetti as a 3-Course Meal
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Worst Practices from the real world of IT Infrastructure Management IT managers were surprised just how much power the air conditioning system was using – shortly afterwards, the data center was on fire; a server rack ran for years without a network connection and the IT documentation consisted of needles and thread. Those aren’t horror stories from a movie script, they actually happened. We’ve put together some unbelievable, amusing, and instructional case studies that we’ve been “fortunate” enough to encounter ourselves.
Whitepaper
The Public Sector is Going Digital
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How public bodies can better manage their IT infrastructure How do government organizations make their IT and network infrastructure fit for the digital future? Find out how six government organizations rose to the challenge with seamless documentation of their IT, data centers and networks – and how they are now managing the infrastructure more efficiently.
Whitepaper
Return on Investment in IT Infrastructure Operations
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High-performance IT and telecom infrastructures are key to business success. Managers can optimize operations, cut costs, and reduce risks with solutions like the FNT Command Platform. Research In Action evaluated the ROI of FNT Command through a survey of 28 companies, including 3 using the software and 25 with similar IT setups.
Whitepaper
More Transparency - Fewer Problems
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Why Professional IT Documentation Pays Dividends Why is it worth engaging with “professional IT documentation”? What is it, and how does it differ from other types? If you have ever asked yourself these questions, you’re in the right place. In this white paper, we show how taking a professional approach to IT documentation allows you to lay the foundation for efficient infrastructure operations.
Whitepaper
The hybrid Infrastructure Challenge
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A hybrid cloud strategy is the option of choice for many companies. This is because it allows them to take advantage of the benefits of the cloud while continuing to operate certain IT resources in their own data center, for example to meet increased compliance requirements. However, this hybrid strategy also poses numerous challenges for infrastructure management, as hybridity also means more complexity.
Whitepaper
How IT documentation effectively overcomes four common challenges
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Practical examples for companies with complex IT landscapes No matter how straightforward a project may seem, if it involves the IT infrastructure you can count on it being more challenging than anticipated. This whitepaper uses four typical real-life situations that are representative of the challenges most commonly faced by organizations with projects, processes and changes within their IT infrastructure and how they were able to solve them with the help of professional IT documentation.
Whitepaper
Perfect IT Documentation
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10 criteria that a professional IT documentation tool should meet Professional IT documentation provides companies and public authorities with valuable assistance in a variety of tasks around management of IT infrastructure. To choose the right tool, it is first important to understand how professional IT documentation can be leveraged for commercial benefit and what functionality is needed to achieve that. This white paper describes 10 criteria that such a solution should meet. It provides the necessary background knowledge to make choosing the right product easier.
Whitepaper
Ditch the Spreadsheets: Guide for Transitioning to Professional IT Documentation
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Many companies still manage data in unsuitable systems such as spreadsheets and paper registers, which quickly reach their limits. A modern system that supports up-to-date data, fast queries, change processes and automation is necessary. Centralised documentation and consolidation requires an inventory and structured methods and tools. This whitepaper explains the steps and strategic considerations for a smooth introduction of a professional IT documentation solution, from the inventory to commissioning.
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ABOUT FNT SOFTWARE

FNT is a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. It’s innovative software FNT Command is used worldwide as an OSS / IT management platform for communications service providers, enterprises and governmental organizations by more than 25.000 users since 1994.

The software provides transparency in an integrated way for the management of IT, network infrastructures, and telecommunication. The deep integration of all data items and the comprehensive data model are unique in the software market. It builds the central resource repository for all planning, fulfillment and assurance processes within the business areas telecommunications, cable networks, outside & inside plant management, as well as IT infrastructure management.

FNT Software Americas
Contact: Justin Menoche
Phone: +1 862 437 0682
FNT Software APAC
Contact: Leo Koh
Phone: +65 9128 4795
FNT Software Europe
Contact: Claudio David
Phone: +49 7961 9039 0