Service Management is our business.
This is where we excel and where we can help add measurable value to your business. Drawing on our years of experience, tried-and-true bE_Methode®, and proven architecture, our expertise covers every aspect of service management.
Our service management methodology
Many tasks in our area of specialization have become highly complex in recent years – whether in a company’s internal business processes or in its service delivery setup. In order to produce services at a realistic cost and in the desired quality and quantity, a new approach is required.
Our comprehensive bE_Methode® methodology includes the following:
- Logical representation of services, including decomposition to illustrate relationships between business services (contract view), service groups (functional grouping), basic services (service modules), service assets (production modules), and resources (individual components, technical view).
- Organization, processes, and roles – especially breakdown into portfolio strategy, product development, account management, service design, service transition, and service operation
- Tool landscape. The service engine is the driving force for the various service-related systems, including the infrastructure monitor, service monitor, resource management database, and service management database, plus the ticketing and reporting system.