A Composite Analysis: Mastering the Business of IT Infrastructure Service Delivery
Enterprises are ever more dependent on IT service delivery, which in turn depends on data center facilities. As a result of the evolving IT service demand, enterprises have had to re-evaluate not just the physical plant itself, but their overall operational approach to the facility simply by getting to the key data center sourcing question “buy or build?”. But it can be difficult for internal facilities management to view value-added services, marketing, and sales competencies as core to their operations.
In an important sense, this circumstance puts colocation providers at an advantage as they already operate their data centers as a business (DCaaB). This different perspective on data centers reflects the understanding that every operation is directly exposed to business users and their management. In turn, colocation providers can benefit from buyer awareness of their delivery expertise.
This White Paper “Mastering the Business of IT Infrastructure Service Delivery”, written by DCDi analyst Michael O'Neil, illustrates how valuable the right perspective on your data center can be and how to gain a sustainable service delivery excellence.
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