Resources

Here You Will Find eBooks, Expert Papers, and Webinars on the Subject of Service Catalogs and how to Manage Your Portfolio More Efficiently.

eBook

The Art of Service Design

With growing demands being made on IT services, a new approach to service management is needed. The simultaneous requirement for rapid deployment and cost optimization has become a major stumbling block for IT organizations. With traditional methods, it is no longer possible to adequately address this core challenge.

Discover a new methodology that lets you deploy high-quality services with greater agility and efficiency. Using real-world examples, we’ll show you how to accelerate your time to market and – with the aid of industrial production principles – achieve a better return on your investment (ROI).

Expert Paper

The Product Catalog as a Driver of Digitization

Digital natives are challenging established leaders across a range of different markets. They are reinventing the rules by focusing on service and leveraging the latest technologies. However, there is one tactic that traditional companies can use to fight back.

Expert Paper

Industrialized Production of ICT Services

The consequences of automation and the road ahead: digitization has paved the way for the emergence of innovative offerings that combine physical products with ICT services.

While customers now enjoy unprecedented flexibility and personalization, IT organizations face additional challenges. New concepts are required in order to meet these growing expectations. This Expert Paper sets out the three steps required to re-orient your IT organization for optimum service delivery.

Expert Paper

The IT Factory – From Myth to Reality

The idea of industrializing IT services has been floating around the sector for a number of years. It can often be found in management presentations and conference agendas and is the subject of ongoing research. Much has been written and spoken about how the concepts and methods of industrial-scale production can be applied to the world of IT. More importantly, much has already been done to boost the efficiency and performance of IT resources.

Expert Paper

The Catalog-Driven Data Center

Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms.

Webinar

How to Unleash Hidden Potentials in Your Service Organization

Webinar

Service Design and ICT Infrastructure Management in the Age of Digital Transformation

Webinar

Production Planning for Business Services – Thinking Ahead Instead of Redocument

Publications

The Catalog-Driven Data Center

“Change the perception of the data center to a provider that delivers services – not just iron”. Treating every service like an individual project is a practice that is becoming a relic of the past. Patrick Büch explains in this interview how a product-oriented approach for data center managers can be achieved in order to drive differentiation through value-added services.

Product Catalog as a Driver of Digitization – Transitioning of Digital Service Providers

Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms. As we will examine below, the existing players in these markets require a new set of tactics to compete with these “digital natives.”

Managing IT complexity with a catalog-driven approach

At TM Forum Live! (in May in Nice, France), FNT and Swisscom AG has delivered a case study presentation on  Catalog- driven operations and asset lifecycle management at Swisscom. Here, FNT’s Patrick Buch looks at how service providers can manage IT complexity through a catalog-driven approach.

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