Question 8: How can all users of my enterprise view all associated requests?
Two options are provided for this purpose.
1. Use of "Organization":
The "Organization" function makes it possible to group FNT Service Desk users so that you can view and process all requests of the colleagues from an organization. NOTICE! Because an organization can only be setup centrally by the FNT Service Desk administrator, it must be requested from the FNT Support.
2. Non-use of "Organization"
Add all users to all requests with the "Share" function. With this variant, each user has only one login and always an overview of all issued requests.
Create a login for a group address and add it to the request with the "Share" function to obtain the overview of all requests. In this case, the user must login with the group address login to obtain an overview of all requests.
Question 9: Can colleagues who should always be able to see my requests be defined permanently?
When "organization" is used, the colleagues must be assigned to the same organization. The automatic processing of shared requests is then possible. If "organization" is not used, there is unfortunately no possibility; the colleagues must be added again to each request
Yes, a group address can be used not only as single login of a company, but as additional login to add all users to a request as described in the question 8. In this case, also specify the group address when requesting/checking the users.
Question 16: How, as customer, can I provide my feedback to the new FNT Service Desk?
Your feedback to our FNT Service Desk is explicitly encouraged. You can send your wishes and opinion about the FNT Service Desk from the Feedback category within the tool. We thank you for taking time!