Head of Operations

Insights that allow best-in-class performance – excellent telecommunications services thanks to efficient and transparent use of your OSS and BSS network resources.

Network operators and service providers face an extremely dynamic market environment and tough competition. Key business parameters include optimizing time-to-market for new products, achieving maximum cost efficiency across all business processes, providing excellent services, and delivering the best possible business performance via efficient provision, monitoring, and planning processes. The OSS/BSS (operations support systems/business support systems) environment plays a decisive role in this context. Integrated network and service resource management is fundamental to a modern OSS/BSS architecture.

Roles and challenges in the telecommunications area
As Head of OSS, an integrated solution architecture and a central source for all network and service data are particularly important in your daily work. Your objective is to implement OSS/BSS requirements quickly and efficiently based on a comprehensive, expandable network resource inventory with open interfaces to other OSS and BSS components, without being forced to make compromises.
As Head of Network Engineering, you are responsible for network expansion and network planning. An integrated repository with extensive planning functionality, WebGIS integration, routing functions, and a variety of evaluation options facilitate the daily tasks performed by you and your team. The availability of a wide variety of predefined components and support for all important technologies are fundamental requirements for ensuring smooth-running network engineering processes.
As Head of Operations or Head of Service Fulfillment and Service Delivery, your focus is on efficient automation of your processes and ensuring the reliability of the systems and information required to achieve this aim.

FNT's network resource inventory
The Telecommunication Resource Inventory solution from FNT enables centralized, integrated management of all network and service resources in the telecommunications environment, thus forming the basis for a modern OSS/BSS architecture. This central source of network and service data encompasses all relevant resource information for the planning and engineering, service fulfillment, and service assurance processes of telecommunications providers and multi-service providers. For more information, click here.

Integration with data center management and IT infrastructure management
The rapid convergence of many technologies in the telecommunications arena makes it more important than ever to have an integrated view of the underlying IT technologies. FNT provides an expandable solution based on the FNT Command product suite that allows you to integrate data center management and server, storage, and application management with your network resource inventory. All solutions are based on the same expandable data model and all information is seamlessly integrated into the central database. This ensures that all relevant information is available centrally.
For more information about the FNT solution for Data Center Infrastructure Management, click here.
For more information about the FNT solution for IT Infrastructure Management, Server, Storage and Application Management, click here.

Providing outstanding products and services in cloud environments
Today, telecommunications service providers and multi-service providers frequently create their products by combining a variety of different service elements. In the past, service providers owned most of their value chain. Now, however, CSPs are being confronted with stiff competition and a highly dynamic market environment. Sustained cost pressure, increases in efficiency, and the necessity of getting new and innovative products to the market within a short space of time mean that product components increasingly consist of cloud-based composite services that are not furnished by the service provider itself.
From the customer’s viewpoint, the service provider is responsible for the quality of the service packages provided and is the main point of contact in the event of questions or complaints. However, product bundles generally consist of a range of service elements that are derived from different environments. For example, it is possible to provide customers with cloud-based IT services, IPTV services, and other applications, as well as security services, hosting of virtual servers and portals, storage capacity, backup and restore, and many other services from various providers, which are bundled into a single end product.
The primary and most important challenge for service providers is to create transparency around the products and services, service assets, and SLAs along the entire chain. Creating transparency means mapping all the individual components and service assets in an integrated product portfolio and service model. Doing this requires sophisticated tools and methods to handle the challenges of a multi-cloud environment.
The FNT Product Portfolio and Service Management solution supports modeling and provision of standardized products and services to streamline your service management. This unique solution provides the foundation for defining, managing, and monitoring business services and service assets over the entire service lifecycle. In turn, this makes it possible to reuse service assets and products efficiently and provide services in a flexible manner and with consistently high quality, while also keeping costs under control.

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