IT service providers face major changes
Both in-house and external IT service providers face the challenge of evolving from technology and growth-oriented service providers into players that operate globally and apply industrial principles. This challenge reflects significant changes in the role and importance of IT.
IT is global, and the Internet and numerous new technologies and service engineering concepts mean that globalization is also impacting on the IT services market. Similarly, competition for customers is increasingly taking place at a global level.
IT has become a commodity. IT expertise alone is therefore no longer adequate for achieving a competitive advantage – competition is mounting and cost pressures are rising.
IT is becoming embedded at all business levels. As IT evolves into a commodity, customers are demanding higher quality from service providers. Today, almost all corporate business processes are dependent on IT. Customers logically no longer require only pure IT support, but rather comprehensive, rapid process support. The much-discussed "business alignment of IT" involves turning IT service providers into business partners.
Like our customers, we take an integrative approach from cabling through to service provision.
It used to be the case that cable management, mainframe computer systems, IT infrastructure, and especially telephone systems were viewed as separate entities. Today, however, it is no longer possible to handle these technologies independently of one another. Telephone systems often use the same cable infrastructure as IT systems. Mainframe computer systems have been replaced by flexible server infrastructures that are mostly virtualized and need to be managed in an energy-efficient manner in large data centers. IT applications, telephone services, logical networks, data storage, cloud services, software as a service, and many other services are now delivered via the existing network and IT infrastructure.
As an IT service provider, you need an end-to-end, integrated view of all these levels in order to stay ahead in a highly competitive environment and provide your customers with added value and high-quality, high-value business services. In response to this requirement, we have developed the FNT layer model, which is mapped in the FNT software products as an integrated, comprehensive data model in a central database, making your IT service management processes and automation processes more efficient.
For IT service providers, it is especially important to specify, guarantee, and monitor business services, i.e., the IT services that are visible to the customer. IT must be able to respond quickly, flexibly, and cost-effectively to user requirements and thus to the requirements imposed by changing markets, competition pressures, and customers.
The FNT Product Portfolio and Service Management solution supports modeling and provision of standardized products and services to increase the efficiency of your IT activities and streamline service management. For more information, click here.
FNT also provides a central Configuration Management System (CMS) covering all the configuration items in your IT and telecommunications infrastructure needed for the provision of high-value IT services in line with ITIL V3. For more information about the Asset & Configuration Management solution from FNT, click here.
To optimize interaction of network, server, workstation, and software management from both a technological and a business viewpoint, FNT provides a solution for IT infrastructure management, which integrates fully with your CMS. For more information, click here.
If you operate one or more data centers as part of your IT services, FNT Command allows you to plan and optimize your data center, giving you an integrated view of your data center, from the facility and building level through to your IT and telecommunications infrastructure and the services provided.
For more information about the FNT solution for Data Center Infrastructure Management, click here.