The perfect blend of maintenance and support services for FNT software products
Many organizations rely on sophisticated and mission-critical software systems for management and deployment of their IT and telecommunications solutions. Technological advances and changing market conditions place additional demands on these systems that can only be met through continuous product development.
FNT Product Lifecycle Services cover many important tasks, including smooth rollout of new innovations, product version updates, and fast fault resolution. Based on the clearly structured lifecycle of FNT products, we provide all the maintenance and support services you need for trouble-free operation of your software installation.
FNT Maintenance Services
Our maintenance contract guarantees access to the latest innovations and ensures stable operation of your software installation
The first part of the lifecycle of each FNT software product consists of the various services provided during the “Maintenance” and “Extended Maintenance” phases. Throughout this period, you will receive free access to all software updates, including new versions. In addition, you can draw from our extensive component library, which currently includes over 50,000 CI components. You can also ask us to create special or unlisted CI components, free of charge, through our service desk. Active customer support is available from our international service desk via e-mail or our easy-to-use customer portal.
FNT Support Services
Our supplementary support services reduce your workload and help ensure smooth operation of your software installation
FNT ValuePack Support includes a comprehensive range of high-end support services. Whichever version you choose to meet the specific needs of your business, you will receive expert care in the event of a fault. Part of our proven Fast-Track-to-Value methodology, FNT ValuePack Support guarantees quality results every time. Performing routine tasks and imports with no interruption in your operations, we reduce the burden on your IT resources and leave your staff free to focus on other important tasks.
FNT Update Services
Our customized update concept makes it easy to keep up with the latest technological developments
Set the stage for optimum deployment of the latest system versions across your organization. FNT ValuePack Update Services combines a structured path with a well-designed service concept. Building on our extensive experience and adapting it to your specific circumstances, we provide a quick and seamless update to the latest product version. The package also includes dedicated training to ease the transition and accelerate user acceptance, plus additional support services in the immediate post-update phase.