FNT's Configuration Management Database (CMDB) helps reduce the time and effort required to manage your IT - and lower the cost of operations - by delivering a central repository with all important information about all configuration elements of your IT infrastructure.
The entire IT infrastructure, including networks, applications, hardware and services, is centrally mapped within the CMDB, along with the relationships and dependencies between them. This makes it possible to standardize and optimize your IT service processes.
With this centralized view of your IT infrastructure, you will be able to offer customers faster and better services as part of your IT operations. For example, classic ITIL processes can be significantly accelerated, response times can be reduced, and the first-time resolution rate of incidents can be increased by making data available to the service desk. End user satisfaction will increase as a result. What’s more, because FNT CMDB gives you a complete overview of your IT infrastructure, you’ll be able to find and fix problems faster through effective root cause analysis. In crisis situations, you can react in a more targeted manner and make decisions based on data and insights. This makes your IT even more efficient, resilient and successful.
What is a CMDB?
A CMDB is a central database that contains all relevant information about your IT assets. This database forms the basis of your IT service management. The CMDB software not only maps your entire IT infrastructure with networks, applications, hardware and services, but also their relationships and dependencies with each other. This facilitates the automation of IT service processes as well as the planning and management of the IT infrastructure. It also reduces the effort required to operate and administer the IT infrastructure.
What role do CMDB tools play in today's world?
IT landscapes are becoming increasingly complex as a result of ongoing digitization. This also increases the requirements due to new technologies such as artificial intelligence, cloud applications, virtualization and edge computing. For this reason, it is all the more important to maintain an overview of the existing IT infrastructure and to be aware of critical dependencies.
What are the requirements for Configuration Management Databases?
CMDBs can be used for different purposes, depending on the goals being pursued. Often, the initial aim is to obtain an overview of certain parts of the infrastructure and to improve existing processes. If this involves hybrid infrastructures, CMDBs must also be able to integrate cloud environments. Depending on the industry and use case - whether data center, site networking, wide area network, LAN or IT workstation - the CMDB must be able to cover the different areas of the infrastructure so it can provide a comprehensive overview in support of mission-critical business areas. A prerequisite for this is also the integration of data from a wide variety of applications and systems via interfaces.
Since IT service management processes such as service delivery, service support, IT security management, change management and problem management are based on the configuration management database, the CMDB must function smoothly and always provide up-to-date and correct data.
A CMDB is a good solution because it:
Can be used in any industry/sector.
Supports business critical areas.
Provides multiple interfaces for a wide variety of systems.
Reveals resource bottlenecks in the infrastructure.
Can map specific requirements in an agile and flexible manner.
Can be mapped in clouds and on-premise.
Provides all relevant information for critical service processes.
Provides current and correct data.
---
Yes, I would like to make my IT network transparent.
Gain complete transparency over the IT infrastructure thanks to the comprehensive, central and flexibly adaptable data model and powerful reporting functions. This gives you an overview of complex interrelationships and dependencies across systems and technologies, enabling you to identify and avert risks more quickly.
Accelerate troubleshooting
Discovering the root cause of errors can be a difficult task in complex infrastructures. FNT’s solution offers powerful visualizations to support root cause analysis. This enables you to react with precision in the event of a fault and accelerate the analysis and fault rectification. In this way, costly business interruptions, which can also quickly lead to damage to your reputation, can be reduced to a minimum.
Satisfy customers & improve service
Achieve a foundation of accurate data through automated data exchange with other systems. Use to standardize and optimize IT service processes according to ITIL. You’ll be able to offer customers faster and better services, shorten ticket processing times, increase first-time resolution rates, and boost help desk efficiency.
More efficient processes & audits
With seamless documentation of your IT infrastructure, you create optimal transparency for successful certifications according to common norms and industry standards for compliance, such as ISO 27001, BAIT/VAIT or KRITIS. This makes unpleasant surprises during audits and certifications a thing of the past. Re-certifications can also be carried out quickly and without time-consuming preparations.
Lower infrastructure operating costs
You have functions for planning and job control with a workflow engine that is closely interlinked with asset and configuration data. This makes operations more efficient due to reduced complexity for planners, a better work basis for dispatchers, and savings in travel time for technicians. The effort required to manage your IT assets is reduced and the costs of operating your infrastructure is lowered.
Document IT infrastructures and services: Whether fiber optic networks, in-house networks, servers, data centers or even IT workstations – all infrastructures and services can be fully documented, including interrelationships and dependencies, and mapped in a central data model. This means that all relevant information about your IT assets is managed centrally in one tool.
Efficient management and better planning: Included is an integrated component library and passive CIs (configuration items) or IT components in photo-realistic representation and with all necessary technical data. This enables efficient planning of the IT landscape.
Process management: With the help of end-to-end order and process management, planned changes to the IT infrastructure can be efficiently controlled and assigned directly to internal or external service providers. Subsequent implementation can be monitored directly in the tool.
Data visualization and analysis: All documented infrastructure components are displayed realistically in the CMDB tool. In addition, FNT Analytics, FNT GraphicCenter and FNT GeoMaps provide extensive options for visual analysis and graphical evaluation of the data and its interrelationships.
Easy connection to other systems: FNT's CMDB solution can be used as a data source for other systems and applications. At the same time, the database can also be connected to other database systems as a "data sink" in order to enrich the CMDB with information from these systems. Data is exchanged via interfaces, ensuring that information is always up-to-date across systems.
Integrated license management: The license and contract management integrated into the CMDB tool contributes to cost reduction and process optimization.
