Thank you for visiting our website and for your interest in our company.
As the operator of this website, we (FNT GmbH, Röhlinger Strasse 11, 73479 Ellwangen, Germany) are the “controller” as defined in the German Federal Data Protection Act (Bundesdatenschutzgesetz).
1. Collection of personal data
1.2. If you wish, you can access our website anonymously, i.e., without providing any personal data whatsoever.
Personal data also includes information on your use of our website. Every time you access one of our web pages, your browser automatically transmits data to our web server, which is then stored in a log file. The following data is logged:
- Browser type and version
- Operating system
- IP address of your computer
- Referrer URL, i.e., the address of the web page where you clicked a link that sent you to our web page
- Date and time of the server request
1.3. If you use any of the services or information options specified below, we will collect, process, and use personal data provided by you.
1.4. Contact form:
If you contact us via our contact form, we will collect the following personal data: subject, reason for contact (*), title (*), first name (*), last name (*), company (*), street address, postal code/city, country, job title, department, telephone number (*), email address (*). (*) indicates a mandatory field.
If you request a callback, we will collect the following personal data: areas of interest (*), preferred callback time, title (*), first name (*), last name (*), company (*), street address, postal code/city, country, job title, department, telephone number (*), email address (*), and any comments you make. (*) indicates a mandatory field.
1.6. Online demo
If you request an online demo, we will collect the following personal data: areas of interest (*), special topics, key areas, title (*), first name (*), last name (*), company (*), street address, postal code/city, country, job title, department, telephone number (*), email address (*). (*) indicates a mandatory field.
If you request complimentary tickets to an event, e.g., CeBIT, we will collect the following personal data: title (*), first name (*), last name (*), company name (*), street address, postal code/city, country, job title, department, telephone number (*), cellphone number, email address (*), date and time of appointment. (*) indicates a mandatory field.
1.8. Downloads (e.g., white papers, case studies, videos)
If you download information via our online forms, we will collect the following personal data: title (*), first name (*), last name (*), company (*), street address, postal code/city, country, job title, department, telephone number (*), email address (*). (*) indicates a mandatory field.
1.9. Training courses and fee-based events
If you sign up for one of our training courses, we will collect the following personal data: email address (*), password (*), first name (*), last name (*), telephone number (*), department (*), job title, company (*), street address (*), postal code (*), city (*), country (*), billing address (if different to mailing address).
FNT will not collect any personal data when you register. After the webinar, BrightTALK will send us aggregated statistical data. If you ask a question during the webinar, BrightTALK will provide additional information, such as first name, last name, and email address, so that we can respond further to your inquiry after the webinar. FNT GmbH is the controller of all information that is forwarded to and stored by us.
1.11. FNT customer magazine (Next Big Thing)
You can also subscribe to receive our customer magazine, Next Big Thing, by mail. To complete your subscription, you will have to provide the following personal data: title (*), first name (*), last name (*), company (*), street address, postal code/city, country, department, job title, telephone number (*), email address (*), and your comments.
You can also subscribe to our email newsletter, which features information on new products and events. If you do this, we will collect the following personal data: areas of interest (*), title (*), first name (*), last name (*), company (*), street address, postal code/city, country, job title, department, telephone number, email address (*). (*) indicates a mandatory field.
We require your email address, title, first name, and last name so that we can send you our newsletter via email and address you correctly. After you initially sign up for our newsletter, you will receive an email from us asking you to confirm your subscription (double opt-in process). Your subscription will only become active when you click on the confirmation link in that email. If you do not click the link, your data will be automatically deleted after 30 days. If you confirm your subscription, we will store your email address, IP address, and the date and time of confirmation as well as details of the communication received.
Newsletter tracking: Subject to your prior consent, we will use a special image object known as a web beacon or tracking pixel to track your use of the newsletter. When you receive the newsletter, a range of data will be forwarded to the external server, e.g., date of retrieval, IP address, and details of your email client. The name of the image file is personalized for each email recipient by adding a unique ID. The email sender knows which email address belongs to which ID and can therefore use the image to determine which newsletter recipient has just opened the email.
If you wish to participate in our competitions, we will also require some personal data. This information is collected electronically and sent by email to the relevant FNT staff.
2. Purpose of data collection
We require your personal data to enable you to communicate with FNT and/or to provide you with the information and services you have requested.
2.1. When you contact us, we use your personal data to provide you with the information and services you have requested, to respond to your inquiry, to confirm your participation in an event, and/or to process your order. We require your email address so that we can communicate with you, plus we need your title, first name, and last name so that we can personalize the communication.
2.2. If you would like to receive tickets for special events (e.g., CeBIT), we will use your personal information to send the tickets to you and to arrange an appointment with us at the event. In this case, we require your email address so that we can send you the ticket codes, plus we need your title, first name, and last name so that we can personalize the communication.
2.3. If you register for one of our training courses or fee-based events, we will use your personal data to fulfill our contractual obligations to you. In this case, we require your email address so that we can send you the confirmation, plus we need your title, first name, and last name so that we can personalize the communication.
2.4. Webinars are interactive web-based seminars, in which we cover a range of complex topics for interested parties. All our webinars are hosted by an external provider, BrightTALK. BrightTALK is a free-to-use online portal that hosts webinars and webcasts. After each webinar, BrightTALK sends us a range of aggregated statistical data. If you ask a question during a webinar, BrightTALK will provide us with your personal information (e.g., first name, last name, and email address) so that we can respond further to your inquiry after the webinar. FNT GmbH is the controller of all the information we receive and store in this context.
2.5. If you subscribe to our customer magazine, Next Big Thing, we will require your personal data in order to manage your subscription and send you the magazine by mail.
2.6. If you subscribe to our email newsletter, we will need your email address as well as your title, first name, and last name.
2.7. If you would like to take part in one of our competitions, we will require your name, address, and email/phone details so that we can contact you if you win and send you your prize. We may also require your email address for notification purposes, in which case we will also need your title, first name, and last name so that we can personalize the communication.
2.8. We use log files and cookies to ensure our website is as efficient and interesting as possible for users, to identify and rectify faults on the website, and to monitor traffic. As part of our continuous effort to improve our services for customers, the above data is anonymized and statistically evaluated.
3. Storage period
We need to store your personal information so that we can fulfill your particular request, e.g., answer your inquiry, process your orders, or provide you with specific information or offers.
If you request information on products/services, white papers, infographics, or studies, we will store your personal data for no longer than 12 months, unless otherwise agreed or contractually obligated.
Subject to your consent, we will also use your data to inform you about products and services from FNT GmbH or to conduct online surveys.
4. Non-disclosure of your personal data to third parties
We do not disclose your personal information to any third party unless this is necessary in order to fulfill your request or to execute a contract, or you have given your consent. For example, if you are inquiring about an offer or ordering a product, it may be necessary to forward your address and order details to a third-party service provider. Your data may also be disclosed to a third party if we are entitled or obliged to do so by law and/or governmental or court order. For example, data may have to be disclosed to assist with law enforcement, hazard prevention, or for the enforcement of intellectual property rights.
Cookies are small text files that are temporarily stored on your device. They help to improve our website, making it faster and more user-friendly, by recording the settings and choices you make when visiting. Cookies do not harm your device and do not contain malicious software, e.g., viruses.
A cookie contains the name of the domain from which the cookie data is sent, the age of the cookie, and a unique alphanumeric identifier. This “cookie ID” is not assigned to you personally but rather to the browser you are using. The cookie ID is not associated with your name, your IP address, or any other data that might identify you.
You can see how cookies are handled on your device by looking in your browser’s settings. If you do not want cookies to be stored on your device, you can set your browser to block them. Please note, however, that blocking cookies on your device will limit your access to the full functionality of our website.
To obtain information on the cookies used and to delete or block cookies in your browser, proceed as follows:
In Internet Explorer 9, click the Tools menu and choose Internet options. Now choose the Privacy tab. Under Settings, drag the slider to the top to block all cookies. Click OK to confirm.
In Firefox, click the menu button and choose Options. Now select the Privacy panel. Set “Firefox will:” to “Use custom settings for history.” Uncheck “Accept cookies from sites” to disable cookies. Close the Options tab.
If you use a different browser, you can use the help function to learn how to block and delete cookies.
6. Data processing
All information you provide to us will be stored on our servers in the European Union. Our web server is hosted by 1&1 Internet AG, Elgendorfer Strasse 57, 56410 Montabaur, Germany. Our CRM database and helpdesk database are hosted by FNT GmbH, Röhlinger Strasse 11, 73479 Ellwangen, Germany.
7. Data security
Unfortunately, it is not possible to transmit information over the Internet with absolute security. For this reason, we cannot guarantee the security of any data that you transmit to us via our website. Please note, however, that we use a range of technical and organizational measures to secure our website and other systems against the loss, destruction, viewing, editing, and/or sharing of your data by unauthorized persons. These measures include firewalls, antivirus software, and manual security checks. We use SSL encryption to secure your personal information while it is being transmitted over the Internet. SSL encryption is active if there is a key icon at the bottom of your browser window and/or the web address begins with “https://www.” SSL (Secure Sockets Layer) establishes an encrypted link between our web server and your browser that protects your data against illegal third-party access. If SSL encryption is not available, you can also choose to withhold sensitive information.
8. Privacy and third-party websites
Our website also includes links to third-party content that we consider to be of interest to our visitors, e.g., YouTube videos, Google maps, RSS feeds, or images from other websites. As on every website, when you access third-party content such as this, your IP address will be transmitted to the respective provider so that the content can be transmitted to your device. We make every effort to ensure that we only link to providers who use your IP address solely for the purpose of transmitting content. Please note, however, that we cannot prevent third-party providers from using your IP address for any other purpose, e.g., statistical analysis. If we become aware that a provider is doing so, we will inform our website users accordingly.
9. Using forms on our website (newsletter subscription, contact requests, downloads, event registration)
You can sign up for our email newsletter to receive regular updates on new FNT products and our upcoming events.
You can also consent to receive separate email updates on information you have requested as well as related events, white papers, checklists, studies, webinars, trends, etc., in the field of infrastructure and service management for the IT and telecommunications sectors.
You can, of course, unsubscribe from our newsletter and the additional information at any time.
You will receive the newsletter and any information requested via our online forms only after you have confirmed your newsletter subscription or the email address where you wish to receive the requested information. To do this, you will receive an email from us asking you to confirm your subscription or email address (double opt-in process). If you do not click the link, your personal information will be automatically deleted after 30 days. Your personal information will only be used for the purpose of sending you the email newsletter and will not be shared with any third party.
When you subscribe to our email newsletter or request information via an online form, we will store your email address, your IP address, and the date and time of the transaction. This information is stored as potential evidence that your email address has not been used by a third party to subscribe to our email newsletter without your authorization.
The following service provider is tasked with distributing our email newsletter as well as handling and responding to contact requests, event registrations, information downloads, online demo requests, and callback requests via our online forms: ActiveCampaign, 222 South Riverside Plaza, Suite 810, Chicago, IL 60606, USA. Your subscription details will be transmitted to ActiveCampaign’s servers, which are hosted in the United States.
ActiveCampaign adheres to the EU-US Privacy Shield Framework Principles issued by the US Department of Commerce (https://www.privacyshield.gov/welcome). This mechanism protects personal data that is transferred from a member state of the European Union to the United States. It consists of a series of assurances by the US Federal Government and a decision of the European Commission. Adopted on July 12, 2016, the European Commission decision confirms that the data protection provided by the Privacy Shield Framework is equivalent to that mandated in the EU.
ActiveCampaign uses site tracking to capture and analyze your email opens and link clicks. In addition, this tool collects your email address, IP address, browser version, and country details. This information is stored and used to tailor emails to your needs and interests, and to avoid sending them on inappropriate days.
Emails are tracked using a special image object known as a web beacon or tracking pixel, which is embedded within the message. The email only contains the web address for the image. The image itself is not included in the email and must be downloaded by the recipient’s email client (or browser) from an external server.
When the image is downloaded, the external server can capture certain information from the recipient, e.g., download date and time, IP address, and the email client used. The name of the image file is personalized for each email recipient by adding a unique ID. The captured data can be used for statistical purposes, e.g., to discover the dates and times when emails are read and which links are followed. In this case, all data is anonymized prior to analysis.
If you do not want these emails to be tracked, you can block cookies as described above and/or disable the loading of remote images in your email client.
10. Social plugins
10.1. Twitter button
Our website includes buttons for the Twitter social networking service operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. These buttons are identifiable by the Twitter logo (a stylized blue bird). You can use these buttons to share content on Twitter or to follow the content provider on Twitter.
If you do not want Twitter to collect data about you when visiting our website, you should log out of Twitter before visiting our page and, if necessary, delete/block Twitter cookies on your device.
10.2. Facebook plugins
Our website includes plugins for the Facebook social networking service operated by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland. The Facebook plugins are identifiable by the Facebook logo or the Like button. An overview of Facebook plugins is available here: http://developers.facebook.com/docs/plugins/.
When you open an FNT web page containing a Facebook plugin, your browser establishes a direct link to Facebook’s servers. The contents of the plugin are then delivered directly from Facebook to your browser, which embeds those contents within the web page. During this process, Facebook receives information indicating that you have accessed the respective FNT web page. If you are already logged in to Facebook, Facebook can associate your visit to our website with your Facebook account. When you interact with the plugins, e.g., when you click the Like button or leave a comment, this information is transmitted directly from your browser to Facebook, where it will be stored.
As this data is transmitted directly, we have no way of knowing its content. For more information on the types of data Facebook collects, its reasons for doing so, the subsequent processing and use of that data, and your rights and options for protecting your privacy, please refer to Facebook’s data policy: https://www.facebook.com/privacy/explanation.
10.3. Google +1 button
Our website includes the +1 button for the Google+ social networking service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The button is identifiable by the +1 logo.
When you open an FNT web page that contains a +1 button, your browser establishes a direct link to Google’s servers. The contents of the +1 button are then delivered directly from Google to your browser, which embeds those contents within the web page. We have no control over the type of data that Google collects via this button. If you have a Google+ account and do not want Google to associate the data it collects via our website with your Google+ account, you should log out of Google+ before visiting our website.
10.5. XING share button
Our website also uses the XING share button provided by Xing AG, Gänsemarkt 6, 20354 Hamburg, Germany.
10.6. LinkedIn recommend button
Our website also includes plugins for the LinkedIn social networking service operated by the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). The LinkedIn plugin is identifiable by the LinkedIn logo or the share button (“Recommend”). When you open an FNT web page containing a LinkedIn plugin, your browser establishes a direct link to LinkedIn’s servers. During that process, LinkedIn receives your IP address and is informed that you are visiting our website. If you click on the LinkedIn share button while you are logged in to your LinkedIn account, you can link content from our website to your LinkedIn profile. As a result, LinkedIn is able to associate your visit to our website with your LinkedIn account.
If you have a LinkedIn account and do not want LinkedIn to associate the data it collects via our website with your LinkedIn account, you should log out of LinkedIn before visiting our website.
12. Your rights and how to contact us
You have the right to request access to all personal information we hold about you, its origin and users, and the purpose for which it was collected and stored. You may request this information at any time; no charge will be made. You are also legally entitled to amend, block, or delete your personal data.
If you have any questions, comments, or inquiries concerning our collection, handling, and use of your personal data, please send an email to datenschutz@. fntsoftware.com
13. Data protection authority
The competent data protection authority is as follows:
The State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg
Postfach 10 29 32, 70025 Stuttgart
Königstrasse 10a, 70173 Stuttgart, Germany
Phone: +49 0711 615541-0
Fax: +49 0711 615541-15