Reimagining Asset Management: Accelerating ITIL Processes and Incident Resolutions

Asset management provides full transparency into all IT and telecommunications infrastructure to ensure operations are running as efficiently as possible. Identifying, documenting, monitoring, and managing arbitrary assets and all CI interrelationships is crucial to maintain and improve uptime, service delivery, productivity, and customer confidence.

In part four of our eight-part asset management series, we’ll discuss how FNT Command serves as a holistic service asset base to accelerate ITIL processes and to resolve incidents faster.

Asset and Configuration Management

To keep pace with digitization, all workplace assets from computers, to printers, to telephones, and complex asset units such as servers, network cards, optical patch cables and other valuable parts of the cabling infrastructure must be accurately documented. Even racks with vital attachment units for power, cooling and monitoring are no exception as space must be optimized.
To easily track how many assets an employee has, FNT Command assigns a user ID and documents all the employee’s connected assets within a user profile. FNT Command manages arbitrary assets and all CI interrelationships needed to provide high-value IT services via a central Configuration Management System (CMS). By interlinking all CIs in the CMS, organizations can improve the overall quality of their IT environment and accelerate the time it takes to plan and implement changes. As FNT Command’s planning tools offer an overview of IT assets over their entire lifecycle, organizations can consistently track and document the value and availability of all complex IT assets and configuration items.

Incident Classification and Resolution

In every industry, time is money. As unplanned downtime can have serious consequences and negatively impact service delivery, customer experiences, and profitability, implementing an asset management solution is business-critical. Unfortunately, most service- and help desks focused on ITSM solutions lack a truly powerful asset management capability. With more and more services depending on centralized components and with the ever-increasing amount of data being transferred, an effective root-cause analysis is only possible if both active and passive network infrastructure assets are managed and documented.

As a holistic service asset base, FNT Command covers all types of assets and network infrastructure elements and interactively links incident, problem, and change tickets. Using the end-to-end data model and comprehensive analysis of the dependencies of all CIs, users can quickly track down and correct errors from the service down to the individual cause. FNT Command can also evaluate the entire cause-effect chain and generate the key information required for troubleshooting. Ideal for managing assets in multiple locations, FNT Command provides overviews of the same asset models in other workplaces to see if they are experiencing the same issue. Through this transparency, FNT Command reduces downtime by 50% and ensures future incidents are rectified faster and more efficiently.

Seamless IT Processes

As an integrated asset management solution, FNT Command simplifies the documentation, monitoring and management of assets to ensure IT processes run smoothly at all times. By providing a root-cause analysis, FNT Command can jumpstart any service-desk initiated activity, resolve incidents faster, and mitigate future faults.
For organizations looking to improve the quality and speed of planning and implementing changes to their IT environment, a complete overview of IT assets over their entire lifecycle is provided within the CMS along with comprehensive planning tools.

In part five of our multi-part series, we’ll discuss how FNT Command can dissolve and manage large financial assets.